Address: 6 Commerce Way, Colchester, CO2 8HH, United Kingdom
Phone: +441206860006
Rating: 4.7
based on 552 reviews.
Customer Service
Pros:
"Really helpful people in there."
"The other staff were more than helpful sorting out the paperwork."
"Just purchased a new Z900RS Performance with the help of Andy, who made the whole process a real pleasure."
"First class service from Andy and his team. Its the best buying experience I have had from a dealer over the many years I have been buying motorbikes."
"Tom was our sales person. He was very knowledgeable about all the bikes and also very patient."
"Fantastic customer service."
"Andy in sales was great and extremely helpful."
Cons:
"Left standing for 20minutes, no acknowledgement, no being greeted as we came in, which is the treatment we have recieved at other kawasaki dealerships."
"I browsed the bikes new and old for 20 minutes until finally my presence was acknowledged by two women presumably staff from the offices?"
"After Sales is not good either."
"I then called Colchester to advise if the problem, where the same salesman could not be less interested."
"Lovely show room, great selection of bikes. Unfortunately the sales staff in the bike showroom are very reluctant to assist."
"Ok went to Colchester Kawasaki yesterday to look to buy a bike but none of the sales guys even come up to me and ask if i wanted help."
"Whilst the sales experience was very good, unfortunately I can’t say the same for the after sales."
Showroom & Facilities
Pros:
"Great selection of new and used bikes. Friendly staff. GREAT BREAKFAST menu."
"Great showroom with so many bikes to view, parts and servicing is great."
"What can I say about the showroom. Well it felt like a free trip to a motorcycle show. Absolutely amazing."
"The very large showroom is well worth a look. So many bikes and scooters on display."
"A village like structure; barber, cafe, little museum and history...you don`t get bored."
"Excellent place for bike lovers and Kawasaki fans. Well spaced out. Great food available, barbers on site."
"The showroom is large, has a coffee shop and a small exhibition of vintage motorbike memorabilia."
Cons:
"It's a nice-looking place, easy parking, but I was completely ignored by staff."
"Only thing missing for me is they don't sell bike gear (helmets, leathers etc) anymore which is a shame."
"The motorbike we came to see had a dead battery so couldn't hear it or see it running."
"New bike was delivered wet with no cover on, certainly not what I was expecting."
"Upon attempting to start the bike there was now power from the battery to start the bike."
"Interesting development... Colchester Kawasaki (despite being an authorised dealer/service centre) will not service or attempt repairs on your bike if its 6 years or older!"
"Walking into a store and contemplating spending £10,000 on a motorcycle plus returning for regular servicing, I expect better service than this."
Delivery & After Sales
Pros:
"Delivered on time and no hassle."
"The bike was delivered on the day it was due to be and thoroughly happy with the bike."
"The bike was delivered by a pleasant chap, who stated he had only been in the job for a few days."
"Bike was delivered today, a Kawasaki Vulcan & driver Stuart was also first class!"
"Received our beautiful bike all in order and on time as promised regardless of the Easter Bank Holiday."
"I have just got home after riding my new Moto Guzzi v85tt home after picking it up from Colchester Kawasaki."
"Bike was delivered to me in tip top condition."
Cons:
"Bought a Harley 750 street. seen it online and had it delivered as I am based in Swansea so it is quite a distance away. I have had an issue with the bike but have been told because I am So far away I either take the bike back to their workshop or sort it out myself."
"Almost a year on, and they still have not even responded to this review. Guessing they only respond to positive reviews?!"
"You lost a very likely sale today."
"I’m afraid this will be my last purchase."
"Be warned purchasing a bike. Once they have your money, they are not interested if any issues arise."
"Waited over two weeks for the bike to be delivered."
"BUYER BEWARE. I’ve been completely messed around by this dealership - they are masters of misleading people, breaking promises and wasting peoples time."
Value & Pricing
Pros:
"Contacted Colchester Kawasaki in regards to Px'ing a bike against one they had for sale, was offered a good price for mine, proceeded with purchase, all done smoothly and efficiently."
"I purchased a used RE Meteor 350 with the help of Andy Tietjen at an exceptional price."
"Purchased a Tuono Factory from Colchester Kawasaki and traded my old BMW in for it. Great experience throughout the whole process."
"Shout out to Daiga! She done me a good deal, including first service."
"Great price, great service - super-happy customer."
"The staff are all lovely and helpful, I want to say a massive thanks to Ray, he has been helping me even after I bought my bike making sure everything is okay."
"Thoroughly recommend this dealership and it's also just a great place to hang out (and get Brekkie!)."