"Bradley Fannon has been superb in ensuring that the process from viewing the property, offer, offer acceptance and document issue has been seamless."
"No matter how many questions I asked, she answered them quickly and professionally."
"Lauren has been outstanding."
"Brad especially was a fantastic help to me throughout the whole process."
"They supported us through every step and were always there when we had a wobble."
"Every member of staff I have spoken to over the phone, via email or at viewings have been very friendly and resolved any queries quickly."
"Bernie dealt with our case and was always easy to contact, willing to help, very friendly and pleasant to deal with."
Cons:
"They even sent someone out to do viewings, who was rude and very unprofessional."
"Calls have been made to them, to be told we would get a phone call back, This on occasions didn’t happen, same with emails."
"I have been renting with Julian Wadden and received poor customer service."
"I’ve never an estate agent who are so rude, and blame everyone else."
"Serious issues for tenants, would not recommend. One tenant collected their keys to find the bins overflowing, and other waste in the back garden."
"I had important repair to be made in my house and have been waiting for more than 6 months, with unanswered emails and promises to be called back that were never kept."
"This estate agent has caused nothing but issue after issue."
Professionalism
Pros:
"Marley who's friendly manner and technical knowledge made a usually stressful time relatively stress free."
"Many thanks to all the team for their professional and friendly service."
"The staff were all excellent."
"Julian and Bernie with their team create a very professional and friendly approach/environment."
"Good open & frank communication & extremely helpful."
"Julian who valued our home was very professional and friendly."
"Very professional while being friendly and helpful."
Cons:
"Their fees - which have now been rightly banned - were high."
"Tried to arrange viewings on the final day of a tenancy, with only an hour's notice, falsely claiming the tenants should have been out the day prior."
"Goodlord Referencing is difficult if you're self-employed which can make the process somewhat more stressful."
"The marketing took a little longer than expected but that was due to the rain and rain and rain in July as the outside shots needed to do justice."
Communication
Pros:
"Emails were answered very quickly."
"Calls and emails were answered very quickly."
"Bradley kept us regularly informed at all stages and the communication was exceptional."
"Julian Wadden have been amazing throughout our move. They have been very responsive, and provided updates everyday throughout the course of moving home."
"Being on hand to answer any question I had in a timely and friendly manner."
"Easy to contact throughout the sale by phone or email and no need to chase for replies to questions."
"Communication has been good throughout the process, between both Lauren and ourselves and from Lauren to the landlord of the property when we had questions."
Cons:
"After 23 weeks I finally moved into my new place and I did a lot of mithering as it was taking so long."