Address: First Drove, Peterborough, PE1 5BJ, United Kingdom
Phone: +441733358555
Rating: 4.4
based on 204 reviews.
Customer Service
Pros:
"Amazing service from start to finish!"
"Customer service was excellent as is their after purchase customer care such as warranties etc."
"Visited as a biking noob and found all staff to be particularly helpful, especially Xiya who offered some excellent advice on all products and spent a lot of time with us."
"All the staff have time and patience."
"The sales staff were excellent and told me everything I needed to know and asked about, very polite, very friendly service and incredibly helpful staff."
"Staff were so friendly, went above and beyond."
"Service staff were lovely to deal with, so all on all I couldn't be happier!"
Cons:
"Unfortunately where they lack is pricing on their bikes."
"Visited the store on Monday lunchtime. Only handful of people browsing and plenty of staff. However, no greeting or help offered."
"Nice shop, staff not really welcoming! We were in there for 40mins and no one spoke."
"An issue arose with the electronics of my newly purchased bike. Couldn't of found them more unhelpful and ended up getting an independent garage to repair the fault."
"This company has the worst customer service I’ve ever experienced."
"Shocking customer service, waited an hour for one person to deal with us, surly someone else could of dealt with us."
"Once you have brought a bike you suddenly become an inconvenience not worthy of even acknowledgement when you enter the store."
Sales Experience
Pros:
"Bought a Kawasaki Vulcan limited edition. A bargain!"
"Excellent friendly service and took the time I am a newbie to Motorbikes and Nic was very knowledgeable and she got me exactly what I was looking for Excellent customer service I will be back again soon."
"He sorted everything out for us and seemed to genuinely care and shared my excitement."
"Bought a new Honda CB500X and had very pleasant buying experience, which lead me recommend my father to use them to buy his new bike also."
"Joe was brilliant from start to having my bike delivered."
"First time visiting this place spoke to Phil a few times about bikes, as I was thinking of changing mine ended up buying my new bike from here and what a pleasure it was no hassle sales with as good supply of coffee and banter."
"Really fantastic service from Wheels Motorcycles and excellent friendly communication from Josh."
Cons:
"Didn't like my experience of buying a motorcycle from Wheels, everything seemed like hard work."
"Buyers beware, Wheels are very quick to take your deposit and sell you a bike but not very quick to give it back."
"UPDATE ...... Now changed review rating from 4 stars to one star. Here's why. I was due to collect bike on 1st August. 31st July I phoned them just to make sure everything was still on schedule. I was then advised that the bike hadn't turned up and will be here the following week."
"They had a bike listed in this branch for a while... When I got in there the price was much higher."
"Terrible, hardly anyone there looking but enough staff, no one wanted to show us the bikes."
"When the bike had been received into their care, they couldn't be bothered to let me know that had received it."
"I have bought a ex demo bike there but when they delivered I noticed the exhaust had a scratch on it, called will the guy sold me the bike and he told me to polish it."
Product Quality
Pros:
"Wheels gave my Suzuki Burgman its valve clearance service. There were two instances where they could have done unnecessary work and they proved to be completely honest and only did what was necessary."
"Training school on site."
"An excellent selection of new and used bikes, and a vast amount of accessories and clothing."
"Fantastic choice of second hand and brand new motorcycles, with lifetime warranty."
"They also have a great selection of clothing including Dainese, my favourite along with all the other gear that one needs."
"Loads of makes to choose from lots of gear and help on hand if you need it."
"Large showroom with amazing value bikes for all manner of rider."
Cons:
"I feel sorry for the person who will buy this bike, it has been faulty since day one, I had nothing but problems with it."
"Seem to be great at selling bikes but not servicing them."
"The bike was left in my garage and I was never going to ride it again, I had lost total confidence."
"Owning the Aprilia and dealing with Wheels has been one of the worst experiences of my life."
"Bought a 2019 aprilia rsv4 got it home. Found the engine bolts had come loose started leaking water."
"Had warranty work carried out which should have been done before bike left premises."
"Great customer service and also delivery service was excellent only giving 3 stars due to the problems I have had with my new bike within 2 days of ownership."