Poole Moto Reviews Summary

Customer Service

Pros:

• "Having been staying at nearby Rockley Park I visited Poole Moto due to a problem with my bike and they couldn't have been more helpful."
• "Offered a coffee as soon as we walked in. Great customer service."
• "Really helpful, friendly and knowledgeable staff. Helped me find exactly what I wanted and helped me get my CBT booked even though they were about to close, really great selection of all gear and helped order parts too."
• "I phoned up Poole moto a few times, always excellent customer service and happy to help."
• "People there are such a laugh. Make u feel right at home and even gave me discount as I had a big order."
• "I can’t thank Steve enough for the way he sorted out some misunderstandings with my order, even after I agreed a compromise and then changed my mind Steve got the original issues sorted 100%!"
• "Massive thank you to these guys at Poole Moto. Managed to help us out last minute with a CBT! Great customer service. Very friendly. Good communication and service!!."

Cons:

• "I attempted to buy a jacket from this company by mail order... In spite of numerous phone calls, they never bothered to make the refund."
• "They never get back to me. I should call few times for have answers I've never got."
• "Bad service with rip-off prices. Unbelievable."
• "Worst buying experience of my life. Went to poole moto to upgrade my bike to a 125cc bike... Finally i demanded a refund. They refused."
• "Customer service can only be described as average from the manager. Constantly taking the piss out of my name and undermining/talking down to me."
• "Cant ever give you a price for anything, really bad customer service."
• "I phoned Poole Moto countless times and asked for a refund. I was met with rude staff with false promises who hung up on me!!"

Product and Service Quality

Pros:

• "Just purchased used YZFR6 from them all went well. The day afterwards I flattened the battery but they quickly sent round a Technician who was able to immediately sort."
• "Totally saved our weekend bike road trip, I’m not local but will be ordering all my parts etc through these guys now as a way of saying a big thanks! :)"
• "Great for unusual bikes and great for scooters, very happy with mine, also good collection of helmets, jackets, trousers etc. with good prices."
• "Really fair pricing on purchases and trade in."
• "Experienced, friendly, efficient and thorough - a great all-round experience."
• "Great price on my helmet a lot less than quoted by another bike shop."
• "Superb service! Really pleased so far. Such helpful staff and appreciative of those working through the current pandemic."

Cons:

• "They had my bike for over 6 months it took them over 6 weeks to look at the bike."
• "Please don't lose your money with buy anything from these guys (Poole moto)."
• "After 4.5 weeks they finally called to say it was ready, with no apology around the delay."
• "these idiots don't even deserve 1 star! Rude and utterly unhelpful - I paid them £50 to get my white wall tyres fitted, took them over an hour to fit them and somehow they managed to screw it up."
• "Some ignorance as far as serving customers quickly and efficiently is concerned."
• "Bike didn't match up to picture as forks were the wrong colour, Bike was 3 weeks late arriving and seat was dented."
• "It ended up being 3 weeks until I got my bike back."

Pricing and Charges

Pros:

• "Also bought helmet and clothing at a good price."
• "Very helpful and friendly staff, bought some boots at a great price (cheaper than online) and got an added 10% off the price as well."
• "Great range of stock and compared to my local dealer prices seemed really competitive."

Cons:

• "In my paperwork (see attached image) I received when I purchased the bike, it clearly says that the first service would be 'around the £70 mark'. Instead I end up getting charged £92."
• "Tried charging me over double the amount quoted beforehand.. poor customer service."
• "3.5 hours labour to change oil and filter. Plugs were replaced even though they were only 2.5k miles old."
• "I wouldn't take a push bike there 20 Pounds to pick up 52 pounds to look at it told me I need a new part and they couldn't get the part. 72 pounds for nothing on returning home found was just a spark plug problem."
• "Took a scooter in because the exhaust had come away from the cylinder head, wanted to charge £100 and leave it with them for a week, took it somewhere else £10 20 mins!"

Professionalism and Staff Behavior

Pros:

• "Steve and his team were amazing and they helped me purchase the perfect scooter for me.They stock some great stylish safety clothing.They were very knowlagable and very approachable."
• "I brought a few things here now, helmet, gloves etc my experience as all been good."
• "Would highly recommend these guys to anyone looking to buy a motorbike."

Cons:

• "And now they are threatening to sue me because of this review."
• "Not only did that happen, every time you are on the phone to Poole Motos, whether it be the previously mentioned staff member Steve or Luke, they are always rude and arrogant."
• "Absolutely diabolical. Worst customer service ever. DO NOT USE."
• "THIS PLACE SHOULD BE SHUT DOWN... THEY DONT CARE ONE BIT THERE ALL KIDS THERE ONLY MECHANIC IS USELESS HES LIKE 12 NO CLUE CLEARLY IS NOT A TRAINED MECHANIC."
• "Cowboy firm from the con artist sales staff to the rubbish mechanics."
• "Unprofessional and untrustworthy."
• "Stephen is totally unprofessional trader, a Con Artist."