"We received a warm welcome and was efficiently shown to our table."
"Our server was amazing too, cannot remember her name but everything was first class."
"Service was really good. Really busy so told food would be about 40 minutes which was fine and it arrived in less than 20 so exceeded expectations."
"The service was also exceptional and I lost count of the amount of apologies we received due to the wait."
"They all went over and above to deliver excellent customer service."
"The lady who seated us and looked after us all evening was really lovely and attentive."
"The staff are very welcoming and nothing is too much trouble."
Cons:
"Only negative is we were put by the door and every time it opened it was really cold."
"Service was abysmally slow. Over 2 hours & 15 minutes for a 3 adult 3 course meal."
"Service was a little slow today, but the staff were doing their best they were just very busy."
"However today service and food wasn't great. Ordered a diet coke when the lady brought the drinks over was very rude and served me the wrong drink and told me it was hard luck."
"The food service was let down by the waitress not bringing the veg."
"We were offered no explanation as to the cause of the delay and no apology."
"It was quiet when we arrived yet I had to remind the staff to bring my drink."
Food Quality
Pros:
"The food if fantastic, very tasty and well presented and well worth the money."
"The food here is really nice. I ordered the Moving Mountains Burger (plant based)... Highly recommended."
"Food was tasty and portions were more than enough."
"We got the trio roasts which consisted of turkey, beef and pork which were all cooked to perfection and tasted great."
"The produce is locally sourced and I can attest that the bacon is the best I've ever tasted."
"The food was high quality and delicious."
"The food was superb and hot."
Cons:
"I ordered Prawn Linguine which wasn’t very good, quite mushy."
"What a disappointment Christmas Dinner was. The food was served cold and the service was extremely slow."
"However, the food was really disappointing."
"However, the food is way overpriced for the quality that's put out."
"His lamb was tough, and as for the Shepherds pie on both meals, it was very poor."
"The vegetables were overcooked, the roast potatoes were anemic."
"Sausages are mushy inside. Not a fan."
Ambiance
Pros:
"The ambiance of The Kestrel was pleasant."
"The Kestrel has a lovely atmosphere."
"A lovely pub with really friendly staff."
"The building itself is beautiful and is well decorated."
"The layout and decor is very attractive."
"Walking through the door the real log fire in the restaurant was a welcome sight and the atmosphere was cosy and the tables were well spread out."
"This is a very beautiful place. Decor is lovely. Sat by the fireplace which was great."
Cons:
"An unkempt individual greeted us with 'have you booked' we answered yes to which the reply was 'well you can't stop here because dogs are not allowed.'"
"The man looking very agitated and annoyed with us said it doesn’t matter they're not allowed in the bar area and you didn’t tell us you were bringing them with you."
"Rude staff and appalling customer care."
"Where we were greeted in a very abrupt manner by a member of staff."
"Completely ignored just now. Went into the bar area for a drink and no acknowledgment whatsoever."
"Lady who greeted us at wait here sign was a bit prickly."
"Definitely would not recommend and absolutely not dog friendly as advertised."
Value
Pros:
"The scallops were a little extra but £4 for four felt like we robbed them!"
"The desserts, especially the flower pot black forest, was imaginative and very well presented."
"The bottle of wine had a beautiful balance of acidity and smooth taste."
"The meat on all of the meals simply melted in our mouths and every mouthful was delicious."
"Incredibly good value for what you get."
"The service was efficient and the prices very good value for money."
"The food, as ever, was excellent and very reasonably priced."
Cons:
"Cold Food. Slow Service. A premium price for a very poor experience."
"Not worth the money, so probably won't be back any time soon."
"Called in for lunch. Lovely setting and really nice interior but... a pint of Landlord and pint of Peroni were a staggering £10.40, calamari bar snack hard and tasteless, sandwiches were ok."
"It's a bit expensive at the moment food and drink is brilliant if you get any offers overnight email me thanks."
"Food is not great paid £13 for a Caesar salad that was all limp and looked like it had been brought out of the fridge minutes before serving."
"Definitely won't be going back, it's one to recommend people don't go to."
"The Belly pork, which was quite expensive, was totally dried up and unfortunately could not cut it even with a steak knife."
Staff
Pros:
"Immediately welcomed by three ladies all helpful and cheery."
"Thank you to ALL the team in The Kestrel. We will be back and we look forward to seeing you all again."
"We were served by a young waitress called Fay who was in her first week. Couldn't have asked for a better waitress."
"The food and service was first class and Emma R our waitress for the evening was so helpful and lovely."
"Staff are lovely, accommodating of allergies and professional."
"Staff were great even put a candle in my 9 year old granddaughter's dessert and sang happy birthday to her."
"The staff are absolutely great. Very attentive and friendly."
Cons:
"The waitress was running about trying to get everyone served looks like she was on her own but there was three male members of staff stud behind the bar watching this poor girl."
"However today service and food wasn't great. Ordered a diet coke when the lady brought the drinks over was very rude and served me the wrong drink and told me it was hard luck."
"The food service was let down by the waitress not bringing the veg."
"We were offered no explanation as to the cause of the delay and no apology."
"A couple of flies decided they would like to sample our dinner... Emilia came back and asked if there was anything wrong with the food I replied I don't like sharing with flies to which she just laughed."
"The beef was obviously a cheap cut that had not been hung, as it was tough as shoe leather."