Williams Properties Reviews Summary

Professionalism

Pros:

• "She is knowledgeable, caring and professional."
• "1st class service from Tom Hinds, fast, friendly, professional and kept me informed at all time even out of hours Tom was there for my questions."
• "Always available whenever I called, were polite, professional and efficient."
• "Harry was very professional, friendly and gave great feedback on viewings and was prompt with the viewing requests."
• "Billy who was extremely helpful throughout the entire process of selling our house, from valuation to completion he was professional, knowledgeable and courteous."
• "Both Aimee and Harry were professional in their attitude and I would recommend Williams as a great agent."
• "These guys are professional, polite and a pleasure to deal with - excellent service in particular for Harry."

Cons:

• "Absolutely lack of communication from them!"
• "The sales progressor won’t let solicitors to complete their job / Darryl if you read this then please look into this."
• "Awful. Made a special journey from south London to do a viewing on my day off and Williams Estate Agency didn't have the courtesy to call me to tell me the house had been sold."
• "Utterly useless and incompetent. My purchase fell through (no fault of this agent) but then weeks later rang me to release the keys of the property to me, not the new Owner!"
• "Absolutely disgusted with this agent, asked to view a property and as soon as i say working (full time) mother of two children the rude *female* estate agent turned her nose up in a snotty voice and said not suitable."
• "I would not advise using Williams to purchase a property as they do not know what they are even selling, extremely unprofessional."
• "Terrible letting agents, avoid using them as they are rude and demeaning to tenants."

Communication

Pros:

• "We spoke nearly every day to keep informed."
• "When she said she would get an answer for us, she did."
• "Tom picked up the process and resolved all issues in a timely manner whilst providing regular updates and feedback."
• "They were very helpful throughout the sales process providing great communication between everyone involved."
• "Particular thanks to Stephanie Bulger who was tenacious in her determination to see this one through - and always polite and great to deal with on the phone."
• "Amy Wooley, the estate agent dealing with our purchase, has been nothing but helpful, very communicative and friendly."
• "Really helpful and pro-active staff. And importantly their communication was always swift and clear."

Cons:

• "Communication could have been a little better, because there were times when we didn't know what was going on."
• "A short email to Aimee asking about a forwarding address, we signed off as Chris and Carole as we always did, her reply started Hi Tosland, very rude and not I think terribly business like."
• "On multiple occasions I have phoned up to view a property, they tell me they will get back to me by the end of the day."
• "They refused because the agency wanted to bring my partner over form Ireland and see both of us in person to arrange a viewing."
• "It then started going down hill, unfortunately Aimee did not respond to emails and was never available when we rang."
• "I do not recommend.. I have not heard from any agency that I am obliged to show up for the viewing of a house together with my husband... Lack of professionalism and especially from the manager (a blonde lady with short hair)..."
• "Andy (guy who promises but never gets back to you) has no idea whats going on, promises to get back to me about it... as expected dead silence from him."

Customer Service

Pros:

• "Our estate agent, Aimee Cox initially showed us round & made us feel at complete ease by informing us of everything we need to know & how the process works as it’s our first time buying."
• "Charlotte in particular was amazing! She spent so much time and effort calling people, arranging viewings, re-negotiating and answering all emails with detail and speed."
• "By the end of the process we had got to know the whole team, and they were always happy to talk about your day, what you're up to at the weekend etc."
• "Would recommend them to everyone!!"
• "The visits to various properties were arranged quickly, no sales pitch or pressure to buy."
• "I would definitely recommend them to anyone looking for a 5 star service with a smile."
• "She was really lovely to us and made the whole experience really pleasant 😊"

Cons:

• "Unfortunately the back of office (once the house has sold side of things didn't seem to be there so it was both a pleasure and a shame to speak to Billy so often)"
• "Really disappointed. Expensive and not worth the money."
• "Would NEVER use this estate agents again."
• "I beg you to avoid them at all costs!!!!!"
• "Painful, Awful, Hope to never deal with again. The house we purchased was unfortunately on the market with William's Property's and up to the point of putting in the offer they were fantastic but straight after offer accepted I had to chase every day."
• "Dealt with Williams for three years, Pauline was rude, unhelpful and pushy."
• "Would not use these guys again."