Address: 12 Commercial Way, Woking, GU21 6EZ, United Kingdom
Phone: +441483757700
Rating: 4.6
based on 923 reviews.
Customer Service
Pros:
"Amy was incredibly responsive and professional, making the chain of sale much less precarious than it could have been with a different agent."
"Our dedicated Relationship Manager was an absolute star."
"Clarissa was our Client Relationship Manager. I can not fault the service she provided."
"A big thank you to Seymours and especially Anna, Lisa and Jamie for treating everyone like they are the single most important customer."
"Amy Krelle was brilliant, always answering emails on the same day, and frequently within half an hour of me sending in a question."
"Amy Sandys (client relationship manager) consistently provided excellent support - keeping me up to date with developments, offering useful advice, facilitating conversations with surveyors, solicitors, etc."
"Amy Sandys is an outstanding estate agent who truly goes above and beyond for her clients. She is incredibly responsive and kept us informed every step of the way."
Cons:
"Queries not answered or handled by different people, causing constant chase-ups and stress."
"Very unprofessional, rude and don't care for their tenants."
"An explanation should have been provided in 2021, but it was not. Pathetic."
"However it turns out the agent had left my front door wide open and not secured/ locked it."
"There are better letting agencies out there."
"When I contacted Seymour’s about this there was no credible reason giving for leaving a tenants home insecure."
"After numerous attempts to contact Taylor being told he’ll call me back and never receiving a phone call."
Property Management
Pros:
"We’ve used Seymours for several years to manage a rental property in Woking and have been very happy throughout."
"They were able to let out our house within a week of being advertised and we are very pleased with the end to end service."
"We get an excellent service on all matters relating to various properties being managed for us, by Jenni Owen's."
"Sorting out all the paperwork was pretty quick and easy, and given the interactions so far I'm reassured that Seymours will be good at managing the property while I'm a tenant."
"The broader team including Brett were also very helpful in assisting in organisation and communication with the buyer, and were always friendly and professional."
"The whole team were excellent and highly professional at each stage of the process."
"The staffs in Seymours had been very kind and helpful."
Cons:
"Therefore I slept on the floor in a makeshift bed."
"The day the tenancy started I went to collect the keys and was told that I 'could not move in as the flat was not habitable'."
"We had to wait unnecessarily because our usual contact Clarissa was off that day and her cover didn't know what was going on."
"In my previous house they had let the landlord partially sign the contract to their knowledge in case he wanted to extend his say which happened 2 days prior to us moving in, which meant we had to go live in an Airbnb which Seymours didn't care about."
"They sent contractors to my place to fix a water leak issue. After moving out, they asked me to compensate for damage done by their contractors."
"Have not received my deposit after more than one month since moving out."
"Feels rather deflating to have cleaned this place top to bottom when we moved in, kept it very clean (as much as possible with unstoppable mould), actually fixed a few bits and looked after throughout our entire tenancy, only to have to pay the bill for the next tenants when the same was not done for us."
Professionalism
Pros:
"The sales we met were very professional and informative."
"The team in Woking were very professional and friendly."
"Every member of the Seymours team I spoke to was professional, knowledgable, and helpful."
"They always delivered bespoke service and clear communications."
"Realistic valuations and very good communication from the start."
"Both are professional, sincere, approachable, patient and trustworthy."
"Seymour’s are extremely professional at what they do and I found the service level to be exceptional."
Cons:
"The process wasn't as seamless as we hoped it would be. Early miscommunication issues didn't help and we felt let down by the initial team responsible for client introductions."
"We did, however, find that having a different Seymours representative to show us round a property each time was impersonal compared to other estate agents we've dealt with and we felt a bit rushed at times."
"Unfortunately the experience I endured with Seymour’s was extremely unprofessional."
"The journey with Seymours from start to finish was unprofessional. Giving misleading information all the way through."
"I have the worst experience with Seymour. Like other reviews said, they're not working for the tenants."
"They have told me 5 months out from our contract that the landlord is selling the home and they will not fix anything which is neglecting the tenant."
"The video is from November 2020 after we had no help from our earlier reports and took 1 month for them to tell us they have given the landlord our details to resolve."