North Manchester General Hospital Reviews Summary

Staff and Service Quality

Pros:

• "During a recent stay on Ward D6 following surgery for cancer I cannot praise the staff too highly, the level of care I experienced was first class."
• "The ward was cleaned daily and during our darlings recent stay they had a magician visit to all the children."
• "This woman was so good and knows what she's doing."
• "Best NHS experience in 47 years. They have team work spot on."
• "all staff where brilliant"
• "Maternity, labor, postnatal and pediatric teams were all fantastic."
• "The staff in Ward C3 went above and beyond in duty and care."

Cons:

• "They leave wheelchair bound people waiting in the coridoor in AnE for hours on end without being seen to."
• "The hospital is poorly run and the staff dont have a clue what they are doing, and they are so rude."
• "Avoid the A & E department, been here for three hours now, placated with blood tests."
• "The area was very poorly managed, no visible structure or purpose. Absolutely terrible staff to patient interaction."
• "When I have asked the nurse for a pain relief she has told me she will get me some after waiting for about an 1 hour and my pain getting worse I have asked for it again the nurse started being rude."
• "The lack of communication and passage of information in this place is an absolute disgrace."
• "Horrible, they do not respect patients, Patient Choice or Dignity."

Facilities and Accessibility

Pros:

• "A good bus service."
• "Kept informed of my waiting time and progress of tests being carried out."
• "The ward and other rooms used by patients were clean and well presented."
• "No problems with parking, no waiting time, polite, and caring very efficient staff."
• "The best neonatal care ever! All the staff is absolutely amazing and very friendly and helpful and they become part of your family because they care even your baby is discharged."
• "The North Manchester General Hospital's physiotherapy department delivers attentive care."
• "The staff here are a credit to the NHS."

Cons:

• "Hospital building work is causing the local residents a huge illegal parking issue."
• "Staff get their catalytic converters nicked and attempted muggings happening in the car parks constantly."
• "The current car parking situation needs addressing ASAP, every time I visit this hospital, I spend at least 30 mins driving around looking for a space."
• "Toilets at the main entrance are disgusting! Disabled one flooded all over the floor and toilet blocked."
• "The lifts are always breaking down."
• "The Gallery Restaurant is average at best. Bland food, that is also a tad expensive."
• "Children's A&E department staff were very rude, waiting room lack of seating in a boiling room, for hours on end."

Communication and Efficiency

Pros:

• "Could not recommend more highly. I felt safe and sincerely cared for."
• "All the staff took time out of their busy day to talk to you and explain procedures and treatments being given."
• "I really appreciate the care, the professionalism and the positive attitude of the staff at the A&E service."
• "They were all so helpful, friendly, and very professional at all times."
• "Communication in this team is superb."
• "Everyone I came across were very polite and considerate and helpful and supportive all the way through my recovering period."
• "Visited A & E on Monday about 10'30am was sent to the waiting room and called to a triage nurse within 10 minutes."

Cons:

• "Just spent 5 to 6 hours at North Manchester General Hospital what a utter sham sat there from 5.45 till 10.30 absolutely disgraceful."
• "DON'T GO THERE. Yesterday waited for 12 hours, just to be sent home with an appointment for the next day 8am."
• "I had to wait 5 hours to get my nail checked. That took 10 minutes."
• "I am still waiting for a doctor to sign off my prescription I was given about 4 months ago by a midwife there!"
• "I spent 19 hours waiting on a chair in A&E for a bed on a ward. Was offered no refreshments and had to keep begging for pain killers."
• "Absolute joke. Been ringing for 10 minutes straight trying to contact the orthodontist department and they keep picking it up, you can hear background conversation and then it clicks, hold music and then rings again."
• "Tried ringing the Booking Office 5 times - each time at least 1/2 hr to 45 minute wait and each time when next to be answered it cut the call off saying their was a fault."