Address: Barrack Rd, Exeter, EX2 5DW, United Kingdom
Phone: +441392411611
Rating: 4.1
based on 139 reviews.
Staff Attitude
Pros:
"Triage are lovely, always get offered a hot beverage, nurses are lovely and it makes it feel like a group effort to give the best care possible."
"Fantastic hospital with great doctors, friendly and efficient nurses and good ancillary workers."
"Thank you for all the staff on the emergency department, Abby and Robin Ling ward! Everyone was super fast, helpful and sweet."
"Staff always treat me with respect and understanding."
"The staff were all cheerful and happy both at the start right through to the end of shifts, a bunch of angels if ever there was one."
"All the staff, including the surgeon, nurses and support staff were excellent."
"The doctors are incredibly caring and explain things clearly. They obviously care immensely for their patients."
Cons:
"Absolutely and undoubtedly the most helpless and incompetent 'medical' service EVER."
"The first nurse we saw was the most dismissive, rude and cold health care personal we've ever encountered."
"I am totally disgusted with the way two nurses spoke to my husband on podiatry in Exmouth hospital."
"1 star review relating to Samantha Stannett, Secretary, ENT. She is rude and unpleasant, constantly relays information incorrectly to the doctor."
"Fern the receptionist for accident and emergency is one of the rudest people I've ever met within health care!"
"Shockingly bad. Terrible reception staff and triage nurse who couldn't have cared less if they tried."
"I am extremely disappointed with the way the nurses treated me on the Acute ward."
Parking and Accessibility
Pros:
"Well organised easy to find way around. Good professional air of all staff main desk people very helpful."
"A friendly person greets you on arrival & gives easy to follow directions to the relevant ward / treatment area."
"NB if you have a Blue Badge you show this to any receptionist & they authorise all day free parking."
"Had an early morning appointment so parking was very easy."
Cons:
"This review is for the confusing and rip off parking and not the lovely staff."
"Only problem is parking not many places and almost always full."
"There is a lot of parking at the hospital, but time it wrong and you can be driving round desperately looking for a space."
"The only downside is the limited amount of parking spaces."
"This hospital desperately needs a multi story car park to stop the complaining about parking space."
"Poor A&E structure, 5 hour wait for 2 year old with head injury, people with chlamydia being seen in advance even tho arriving later."
Communication and Efficiency
Pros:
"Great communication, very caring and very quick to respond to emergency’s or calls."
"We have had to visit this hospital on many occasions, and I can honestly say that we have always had courteous efficient service in all the departments we have had to visit."
"Came to A&E walk-in with broken leg around noon... Out the door on crutches, leg in plaster, by 3pm."
Cons:
"They don't communicate with their patients."
"Impossible to get in touch with anyone here, no one picks up the phone or returns your calls."
"Awful. Impossible to contact anyone to see how family members are."
"She returned for the ultrasound to find that her notes had not been transferred to maternity, therefore more waiting time."
"Waited 8 hours in excruciating pain and freezing cold, asked for pain relief and waited 2 hours for it given in the waiting room full of patients."
"Ignored that Dad was discharged less than a month ago for a bleed on the brain, let him sit for hours in A&E, finally seeing him last and sent him home."
Quality of Care
Pros:
"Couldn't be more appreciative for the timely and effective treatment my little baby received which relieved her suffering."
"Following a fall from my bike in which I broke my femur I had absolutely first class treatment."
"The care I have received has been excellent and I'm extremely grateful to them."
"The staff did amazing stuff, showed him a story board so he understands the whole process."
"A wonderful caring professional team from the Ambulance crew who took my partner to AMU."
"Absolutely amazing. I went to A&E and was admitted to hospital. From start to finish I received amazing care."
"To cut a long story short, they saved my life! I had cancer, I didn’t have a clue I had it, but they diagnosed it, told me it was an aggressive cancer and sorted it."
Cons:
"A very bad hospital if the surgeons don't do their job properly due to my surgeons took 5 attempts to take my gallbladder out through keyhole surgery and I was in there for 3 weeks not even a day if they did their Job my wounds would have Been healed now and I would have come home the same day but they didn't."
"I wrote a letter of complaint to the RDE Hospital about this a long time ago but the consultant surgeon responded in dismissive and personal manner and I was too embarrassed to take it further."
"I have had the worst experience possible and am still suffering 5 months later I have been left in utter despair and feel my life has been affected considerably by what went on whilst I was a patient in here."
"My niece was left sitting on a towel in a wheelchair in a packed A & E for nearly 4 hrs whilst she miscarried in front of everyone."
"Waited 12 hours to be seen!"
"Too many drunk Friday night and last time a little scared boy with broken arm couldn't get a seat cos drinkers wouldn't offer their seat.... Unacceptable)"
"Somthing have to be wrong when they send you home with an infection and paracetamol as treatment."