Royal Blackburn Hospital Reviews Summary

Staff Attitude and Professionalism

Pros:

• "But the care from the staff whilst waiting, and whilst on a drip for 48 hours was great, I can't fault them one bit."
• "The staff are very hard working & always running about helping people."
• "The doctor and nurse I saw in the end were very kind, reassuring and helpful."
• "Every single member of staff from the receptionist through nurses, the doctor and finally even the man in the parking fee office were utterly professional, polite and smiling."
• "All the staff involved from pre-op, admissions, time in surgery and on the ward couldn’t have been more efficient and kind."
• "The nurses and all the staff in the day care unit work very hard and deserve to be paid twice as much as they get it’s not just a job it’s a vocation they really looked after me."
• "The doctors, receptionist and all the nurses was really helpful, caring, friendly and cheering."

Cons:

• "The nurses are very rude, obnoxious, and do not empathise with any patients."
• "Some of the staff in Standard Ambulatory Care were unnecessarily rude and aggressive."
• "A doctor called Suleiman Dawood spoke to me with no politeness and no kindness. He didn't even check me properly. He was very rude."
• "Extremely unpleasant experience my first time as an outpatient. Was met with an incredibly disrespectful and unprofessional individual."
• "The most disgusting staff, dr’s & nurses going accept the odd one."
• "Awful hospital. Some of the staff are plain rude."
• "Rude, racist and to be avoided, EVERYTHING a hospital should not be."

Waiting Times and Efficiency

Pros:

• "Accident & emergency always a very long wait but the staff do their best & you are always seen to & treated no matter how long it takes."
• "First responder was, once more, with me within minutes and the ambulance within 30 minutes."
• "I've recently used the service and I was seen quickly and treated fairly in terms of waiting times."
• "Attended A&E with my son on a busy Saturday evening. My son was seen very quickly and it was decided he needed emergency surgery."
• "I had an appointment at 8.55am, was seen by 2 departments, had a thumb splint made and was out in less than an hour. I cannot fault the staff at the fracture clinic or occupational therapy."
• "Went to A&E early morning with crippling stomach pains. Within an hour I was pain free."
• "Was seen by Triage within 10 minute's. Then seen by 2 Drs and 4 nurses, treated with respect and care."

Cons:

• "Today I went today Royal Blackburn hospital in A&E sitting there and waiting to see someone 8 hours."
• "Chaos, waiting times can often be all day or night & there is no priority given to severe or very painful injuries."
• "Left in a corridor for 4 hours and still counting."
• "I have now been waiting over 14 hours for a hospital bed."
• "End up waiting in urgent care for 5 hours. the staff are miserable and very unfriendly."
• "The A+E department are a waste of time, waited 7hrs at Burnley General Hospital then got referred to Blackburn A+E department, still waiting after 6hrs just for a scan."
• "Been waiting over 12 hours, seen better hospitality in some 3rd world countries."

Cleanliness and Facilities

Pros:

• "It was cool and airy, just what I needed and plenty of space between people there."
• "Overnight was calm, peaceful and nurses made sure you're feeling ok."
• "Hospital cafes & canteens have a variety of hot & cold foods & drinks & there are also vending machines for snacks & drinks."

Cons:

• "They were told to wait in a DIRTY room and not touch anything!"
• "The place smelt disgusting and it wasn't a clinical (bleach) smell, it was a urine, filthy bin, dirty grubby, unkept filthy toilet, wards, waiting areas."
• "The cafe and restaurant floors was covered in food and splashed coffee stained walls, the restaurants food was not edible it was barely warm, dried up and disgusting."
• "Grotty outside & in, no air - stinks of cigarettes because everyone smokes right outside the front door, saturated in smell."
• "Also, there is just one toilet in the A&E which in an absolutely filthy condition."
• "The cleaning team arrived what a joke chairs covered in blood they never cleaned them."
• "Make pregnant women sit in a small cramped room with rubbish chairs for comfort, no drinks nothing."