Prince Charles Hospital Reviews Summary

Staff and Service Quality

Pros:

• "Fantastic clinical staff, they were brilliant when I turned up with a nasty head wound and slightly in shock."
• "They did a great job in seeing I was cared for and my medical needs were met."
• "Ward 10 fantastic. Team work includes all of the staff."
• "Staff are good, saved my mothers life last year."
• "One good thing is the nurses in the 31 children's ward. Thank you for their care. They are all very good."
• "Brilliant attentive staff. Caring and mindful."
• "The staff are so kind and helpful and keep me updated on progress on a daily basis."

Cons:

• "A mixed bag of staff some friendly others with delusions of grandeur."
• "The problem we really had was staff who had little to no understanding of mental health."
• "Absolutely disgusted with staff, went for my first scan. Supposed to be happiest time of a mother's life seeing baby on screen first time, I was pushed from Pilar to post because no member of staff at hospital knew where it was."
• "Everytime I was wheeled along the staff were complaining to each other about other staff."
• "Blonde foreign nurse in CDU yesterday evening very rude when I approached her to ask was mam OK in resus made me very upset the lack of interest."
• "The nurse shouted at my Mam while she was trying to walk over, saying 'come on, chop chop I don’t have all day!'"
• "We have been ignored by doctors and nurses, spoken to by a crazed oriental 'nurse' in an aggressive manner."

Facilities and Accessibility

Pros:

• "We arrived at around 4pm on a weekday and parked the car without having to search for a space."
• "There's food machines so even when you're stuck overnight waiting for updates on someone, you can get something to eat and drink."
• "The ambulance suggested that we go to the hospital, and they said that we would get there and back quicker if we take a hospital car."
• "All in all, we were at the hospital for just over 2 hours, which in this day and age, is excellent."
• "Lots of adjustments have been made and ongoing work to improve the hospital."
• "The stay and treatment that I have recently received was superb! My doctor and all of the staff were amazing!"
• "The hospital was extremely busy but each person I saw checked if I needed anything and were very friendly."

Cons:

• "The car parking is completely unsuitable. There are cars strewn everywhere."
• "Parking was a bit of a stalking people back to their cars kind of a deal but it was not too bad."
• "The parking is ridiculous! The hospital is in a fairly remote location so for most driving would be the only way to get to it."
• "The car park is a neglected, gravel patch of ground with no attempt to mark out bays which ALWAYS results in inconsiderate muppets parking one car across a space that could fit 2!"
• "It's situated in not the nicest of areas. In fact, the estate it's amongst is notoriously bad."
• "Hospital is dirty and drab and staff are rude."
• "Food machines not working properly, floor was disgusting."

Emergency and Urgent Care

Pros:

• "Went in with covid 19 and pain and blood knot in lungs with a chest infection and inability to breath. Was quickly given antibiotics, blood thinning medicine."
• "Was rushed in after suffering a severe heart attack, received excellent care before being rushed to University Hospital Wales for emergency heart procedure."
• "My father has been treated brilliantly by the resus team after being seriously ill with sepsis."
• "The paramedic and A&E team were fantastic. Chris, Luke Jeanette, Lauren, Nicola, Stuart, Nick, Shannon plus others who’s names I didn’t get were friendly, knowledgeable, caring and professional."
• "Couldn't ask for better or more efficient care for my mam. From the moment of arriving by ambulance to A&E to being taken to ward 10, my mother was shown exceptional care."
• "The Nurses, The Doctors, Staff and anyone in general have all been exceptional."
• "I was treated kindly and respectfully by all of the staff from the Drs in AE to Surgery teams, XRay CT scanners all members of staff I came in contact with."