"Lydia has been fantastic throughout this whole process! We managed to complete the paperwork process in approximately two weeks."
"Especially the agent I was discussing with (Lydia) who helped my first time renting by providing new renters documents to help myself understand the process, being both clear and patient throughout it."
"Lydia made the whole experience very easy, from start to finish, which was very much appreciated! Everything ran smoothly and Lydia was always available to answer my questions and help with the referencing process."
"Lydia has been such an amazing help while organising my tenancy."
"Lydia Swann was very helpful coordinating everything."
"What fantastic service from the get go! This is our first rental as we have moved from South Africa and Lydia was wonderful."
"Julian Wadden was fair when treating prospective tenants. Everyone was given equal opportunity during viewings."
"I bought a property with Julian Wadden, we were assigned Lee Westwell from the Stockport office for viewings and negotiations. From the get go, Lee was attentive and approachable."
Cons:
"A terrible experience for renters - Dangerously loose carpet on stairs, not fixed for months until one tenant fell and injured themselves."
"Management consistently lied about the status of repairs, and resolution options - leading to stress, anxiety and threats of fines from the council."
"Worst real estate agency possible. Applied to rent a property online and chatted with an agent on live chat. Agent promised to call regarding the viewing of the property. Nobody called for 3 days."
"The worst agent I have ever seen! They are cheaters. When I moved in, the property was very dirty! Also, they hide gas meter in a lock door and don’t give me access to them! I can’t pay bills! They just ripping people off! They don’t answer to emails!"
"Really appalling service, we've not had a bathroom door since moving in two months ago, the carpet on the stairs is dangerous and the back garden was filled with rubbish. None of this has been resolved after 2 months of chasing, truly disappointing."
"The agency got an upfront deposit from me and when I asked them to end the tenancy agreement by giving them a month notice they wanted a further £774 to cover their market cost which doesn’t make any sense. Now they force me to stay till the end of the agreement. Very inconvenient I don’t suggest it"
"If I could give 0 stars I 100% would without a doubt. Such an unprofessional company who honestly need to get their act together. They are liars and highly unprofessional in our eyes for getting us into a difficult position with our landlord."
"We appointed Julian Wadden to provide a managed tenancy service for our property in Reddish and have been really impressed with the professionalism and speed of response from the whole team, helping find a new tenant and sort the referencing and contract process out in double quick time with the minimum of fuss - an excellent service so far - Highly recommended."
Customer Service and Communication
Pros:
"Completing the paperwork even though we were moving from outside the UK was hassle free and almost all done online."
"Lydia Swann was very helpful coordinating everything."
"Great customer service, Lydia and Liam from the Stockport branch were excellent."
"Everything ran smoothly and Lydia was always available to answer my questions and help with the referencing process."
"Lydia has been such an amazing help while organising my tenancy."
"Lydia was super helpful throughout arranging viewings and eventually securing a flat in my desired area and price range, she kept me informed and explained how the process worked."
"What fantastic service from the get go! This is our first rental as we have moved from South Africa and Lydia was wonderful."
"She was organised and supportive in every way."
Cons:
"A terrible experience for renters - Dangerously loose carpet on stairs, not fixed for months until one tenant fell and injured themselves."
"Management consistently lied about the status of repairs, and resolution options - leading to stress, anxiety and threats of fines from the council."
"Had no working bathroom door during the entirety of a tenancy, it was hanging off the hinges (even in the YouTube viewing video). Every couple of weeks they claimed someone was coming to fix it, never did."
"Worst real estate agency possible. Applied to rent a property online and chatted with an agent on live chat. Agent promised to call regarding the viewing of the property. Nobody called for 3 days."
"Really appalling service, we've not had a bathroom door since moving in two months ago, the carpet on the stairs is dangerous and the back garden was filled with rubbish. None of this has been resolved after 2 months of chasing, truly disappointing."
"The agency got an upfront deposit from me and when I asked them to end the tenancy agreement by giving them a month notice they wanted a further £774 to cover their market cost which doesn’t make any sense. Now they force me to stay till the end of the agreement. Very inconvenient I don’t suggest it"
"If I could give 0 stars I 100% would without a doubt. Such an unprofessional company who honestly need to get their act together. They are liars and highly unprofessional in our eyes for getting us into a difficult position with our landlord."
"Never had a problem with the Stockport Julian Wadden team regarding booking and viewing houses."