Helen’s Star Nails Reviews Summary

Staff and Service

Pros:

• "The team at Helens Nails are welcoming, very friendly, talented."
• "Love going to Helen’s nails they are the best the staff are super friendly and so accommodating going above and beyond!!"
• "Everyone who works here is friendly and always ensure your nails are done to the best standard."
• "All of the nail technicians are very friendly always offering you a cup of tea or coffee when you get your nails done, they make you feel so welcome."
• "All staff are so kind and always greet you with a big smile when you visit."
• "They are always polite and offer great services!"
• "The staff are incredible at what they do, they’re so friendly."

Cons:

• "I found it hard to communicate."
• "The staff are not punctual nor are they professional."
• "The girl that did my nails looked like she didn’t want to be there."
• "The staff were so moody with me as if they didn't want to do my nails and ignored me."
• "The husband was so rude and literally humiliated me in front of customers."
• "They was also very abrupt and rude."
• "The girl that did my nails was not very nice."

Salon Atmosphere and Cleanliness

Pros:

• "The salon is bright, clean, modern and stylish."
• "Always a positive atmosphere in the shop."
• "The facility is beyond gorgeous. It’s very modern and clean."
• "It’s a lovely, clean salon with a very friendly service."
• "The salon is always clean and sanitary."
• "The salon itself is also very beautiful and a pleasure to be in."
• "The salon is beautifully designed and is always very clean."

Cons:

• "The salon was tightly packed with customers with zero social distancing and zero ventilation."
• "The salon it self is kinda small."
• "The place was super dirty."
• "Once I entered the saloon there was nail dust everywhere, the chairs are so dirty better don’t sit there!"
• "The pedicure spa had no liner."
• "Some tissues on the floor."
• "The nail technician finished with the previous customer but didn’t even bother to wipe the workstations between customers."

Quality and Skill

Pros:

• "Kim is amazing at the creative design nails!"
• "Kim is always up to date with the latest nail trends and designs, offering ombré, chrome, glitter, holographic and much much more."
• "He made sure my nails were perfect."
• "Everyone goes above and beyond to help and my nails always look flawless."
• "The technician's attention to detail was outstanding!"
• "Their work and technical skill is the best I've ever had."
• "The staff are very skilled at nail art and good quality nails."

Cons:

• "I asked for a tidy up and just my original shape and now my natural nails have been filed into the horrid unnatural shape which my nails never looks like."
• "The quality of product they use is unacceptable!!"
• "Lately, their lack of attention to detail has resulted in many broken nails and not so great a painting job."
• "The manicure job is uneven and sloppy."
• "Horrible service, today I asked for ombré and it didn’t look like ombré at all."
• "Some are still thick and some are longer than the other... was not painted properly."
• "My poor girl had her nails all wonky and instead of having round nails she ended up with very bad stilettos!"