Toby Carvery Cardiff Gate Reviews Summary

Service

Pros:

• "The staff were so very helpful to our group."
• "Becky was our server today and she was so attentive, polite and purely wonderful as a server and such a lovely personality."
• "The service was good, chefs and wait staff friendly and cheerful."
• "Loved the service we received at Cardiff gate toby today."
• "A friendly smile and welcome. Appreciated my predicament and still fitted me in."
• "Asked for quiet table due to autism and they seated us perfectly well."
• "The waitress Becky couldn’t have been more helpful. She was polite and attentive and was great!"

Cons:

• "Crammed to the rangers tables less than a metre apart."
• "The restaurant itself was dirty and grimey."
• "Seriously, where are the staff in this place?"
• "Yet the manager had disappeared, how convenient. Poor service will not be going to this one again."
• "Only one reason for bookings being attended to late, management agreed in overlooking instead of knowing your capacity."
• "The young girl serving the meat was very rude had to ask for a bit more beef wouldn't give me any turkey really bad attitude."
• "The only staff member we encountered was very abrupt and seemed like she couldn't be bothered."

Food Quality

Pros:

• "The desserts were huge portion..great few hours."
• "Food was hot, fresh, area was clean, suitable for wheelchair users, ground floor."
• "The food was lovely and fresh, I had beef, pork and gammon, all the meats were moist, tender and tasty."
• "Always a good carvery, beef was excellent today."
• "They had loads of different meat and veg, which were all cooked well."
• "The food was very good (I'm vegetarian)."
• "The meat was tasty and vegetables were fresh."

Cons:

• "Disgusting and dirty! Went with 4 colleagues for an evening meal Monday 3rd July."
• "The vegetables leave a lot to be desired. Carrots were almost mush and the only greens were peas which were hard."
• "Food was greasy and not the best."
• "There was a potato with carrots in sauce which looked delicious but tasted of nothing no flavour & carrots was hard."
• "The carrots are coated in something that doesn't taste nice, the mash is lumpy, the beef is full of fat, the gravy is watery and tasteless."
• "Roasties not the best. Only meats left was beef which wasn't great either."
• "No stuffing."

Ambiance and Cleanliness

Pros:

• "Absolutely fantastic evening, all covid measures was in place, meal was lovely served hot and plenty of it."
• "A great meeting place, halfway between were our families live."
• "The atmosphere was as you would expect for a pub on a Sunday lunchtime."
• "The access for wheelchair users or buggies was fab, good parking."
• "Nice place with a nice feel to it. There is also a decent sized beer garden for the nicer weather."
• "The car plate recognition is great."
• "This branch has been recently refurbished much more brighter and modern."

Cons:

• "I popped outside as it was super hot and uncomfortable in the dining area, and the outside area was filthy."
• "Place was just very untidy in food areas."
• "A sloppy carvery with bits of meat and food all around the meat and vegetables on carvery counter."
• "Cleanliness was an issue. Under a sideboard/computer workstation at side of kitchen area/ gravy sauce area the amount of debris/dirt was very noticeable!"
• "Because we were 5 adults and 2 children we were placed in a made up table of 3 small table's that rocked."
• "The ladies toilet was out of order but there was another toilet available."
• "Food was nice, although there were flies everywhere at the serving counter and on the wall behind."

Value and Pricing

Pros:

• "The staff are very welcoming and friendly. the meals have always been very good value for money and very tasty."
• "Great location in Cardiff Gate with easy access from the M4 and A48."
• "Very nice place for a Sunday carvery, Two prices for a standard or large plate and then help yourself to vegetables, as much as you want."
• "When I arrived home the food was still hot."
• "Prices are very good for the amount of food you can have."
• "Easy to register your car in the restaurant to avoid car parking fees."
• "It's better now that the parking is free."

Cons:

• "Walked in without a booking, extremely hungry kids, full restaurant, and the reception treated us as if we weren't valued."
• "The queue for the carvery was quite long and moved slowly."
• "Booked a table for 2pm not available until 2:30pm then there was an hour wait in the queue for food."
• "I would not recommend this place to you."
• "Delicious food but had a 50 minute queue on a Wednesday lunchtime."
• "Don't recommend."
• "Ample free parking, just remember to put your reg into the tablet in the restaurant."