Jamie Hill Salon Reviews Summary

Customer Service

Pros:

• "Staff are so polite and friendly, they really look after you there."
• "Everyone is so lovely and I absolutely LOVE my hair so much, will never go anywhere else!"
• "What a wonderful experience from start to finish. Made to feel really welcome from the minute I stepped inside."
• "All the staff there were very welcoming, nothing seemed rushed for them or too much of a bother."
• "Used my loyalty card today and had 50% off!! It's an enjoyable experience with friendly helpful staff."
• "The staff were lovely done my hair very well."
• "Always enjoy my experience at Jamie Hill. Friendly staff who take care of clients and great advice on what hairstyle suits me."

Cons:

• "She constantly told me i have thick hair as though she was not competent to cut it..."
• "Then answered the phone later on during the cut. Asked for the style I wanted it, got something completely different."
• "Visiting this salon was genuinely one of the biggest mistakes I’ve ever made."
• "When I finally got my hair washed I was made to wait again when the lady cutting it disappeared for 20 minutes."
• "Extremely upset with this salon. I had an appointment for an extensions consultation, which I wasn’t told had been cancelled until I arrived at the salon because the staff member called in sick."
• "Terrible experience and would definitely not return. Was made to wait ages, almost as if they double/triple booked."
• "I had anxiety the entire time because i knew my hair was ruined."

Stylists' Expertise

Pros:

• "I was so impressed with Tim's knowledge and experience of working with curly hair."
• "The stylists are attentive to the needs/preferences of the client and I have always left feeling happy with my hair."
• "Really professional, on time, excellent advice and my hair looked and felt awesome."
• "Had my hair highlighted earlier this week with Ryan and I can honestly say it's the first time that a stylist has exactly listened to me and also explained everything they were going to do."
• "Jamie and his team are not only very knowledgeable about hair but also very approachable and welcoming."
• "Amanda really made me feel comfortable with having my hair done. My hair is incredibly curly and acts differently to most, she was very experienced and knowledgeable about working with curly hair and gave me great advice on products."
• "Had an amazing balayage yesterday with Buffy! She was really chatty, friendly and welcoming."

Cons:

• "They said to me( as a black women) they are 'accepting of all colours and cultures'. But I didn’t feel very accepted."
• "The lady cut my hair longer on one side and would not fix it while it was wet."
• "Completely wasted my time. Patch test left on for 48 hours caused burns on my arm not an allergic reaction (confirmed with a doctor)."
• "FYI, Jamie Hill has nothing to do with this salon anymore. The staff told me he stole money and disappeared. Honestly, they are all a bunch of rookies charging double what they should be for their skill set."
• "I would not recommend this place if you have thick hair - they do not know how to cut it."
• "I had bleeds all over my head where the foils had slipped and the colour was literally orange."
• "She also added very bad layers and feathers which i now have to wait to cut again."

Salon Atmosphere

Pros:

• "There’s a nice atmosphere in the salon and I felt really relaxed."
• "Absolutely love my pink hair!"
• "Great people, stylists, and a great atmosphere."
• "What an amazing, laid back comfortable salon with welcoming staff."
• "A fabulous team of people that really know their stuff."
• "The salon has a great quirky vibe and you are made to feel very welcome!"
• "I love the vibe in the salon, they always have great music playing and everyone is really friendly."

Cons:

• "After driving 2 hours to get to Jamie hill salon AGAIN. They told me they couldn’t do my hair... They aren’t flexible and made me feel really bad about myself."
• "If you're having a colour done bring your own book or magazine to read, the ones they gave me dated from 2016 and 2018 !!"

Product Quality

Pros:

• "Really good to know that Jamie's uses all cruelty-free and vegan-friendly products too."
• "Plus all their products are vegan! So no animals were harmed which is great."
• "Also the products used are vegan and cruelty-free, which is great 💚"
• "They care about their clients and they also care about the products they use - cruelty free organic and vegan friendly products."
• "Love the fact that all their products are vegan and they are sustainable."
• "This salon is very 'green' and uses organic products not tested on animals."
• "Joico products smelt amazing and couldn't resist bringing some home."

Cons:

• "It is so bad that i am thinking of cutting my hair to shoulder length just to get rid of the damage caused."