Address: Accrington Rd, Burnley, BB11 5EX, United Kingdom
Phone: +441282919628
Rating: 4.1
based on 198 reviews.
Customer Service
Pros:
"Excellent experience from start to finish when buying a used car. Shah was extremely helpful, pleasant and polite."
"Adam was very patient with us and we tried all three."
"Recently bought a car from Perry's Burnley found them all very helpful and friendly."
"I bought a brand new Corsa Limited Edition. I was very well looked after and the customer service I received from Perry's was excellent, such a friendly Sales team."
"100% satisfied. I traded my car in and got a new one, brilliant customer service, very friendly and professional salesman Pete."
"Highly recommend Perrys Burnley."
"Just bought a new car with trade in for our old car, Kam the sales executive was very helpful."
Cons:
"I cannot in good faith recommend their services to anyone... especially if your car has a flat battery."
"I feel the service here is terrible and I wouldn’t recommend them."
"I’ve recently been unhappy with the service conducted by the service department at Burnley Vauxhall."
"When we had to call to book the MOT we had to leave a few messages just to get a call back which was disappointing."
"They’ve had my car months and sent it back out with an issue AND an illegal tyre putting all our lives at risk."
"I think the customer service is absolutely disgraceful and I still do not have my car fixed."
"I would be extremely wary of using Perry’s of Burnley to fix issues with your car."
Communication
Pros:
"He called after a few days of having the car to make sure everything was going well, which I thought was a nice touch."
"Our Sales Rep (Jonathan Edwards) was great from the initial introduction to the after sales service."
"Very happy with the service from Perrys. The salesman (Andy Joss) was friendly and helpful and not at all pushy."
"Salesman Alex helped us find a car that suited our needs and sorted all the part exchange and paperwork very efficiently."
"A special thank you to Yasar Mahmood (sales executive) for all his help. A thank you to the service department Jason and all involved."
"We had excellent service from Perry's in Burnley, and especially from Yasar our Sales executive."
"I just bought my first car from Perrys Burnley. Excellent experience from beginning to end, with friendly staff and expert advice."
Cons:
"I have sent another email... I have had no reply."
"Ordered a car may 2021. I know there are delays with elec cars. HOWEVER i have i rang them 7 times !!!! Asking for an update, build date anything and they have not been courteous enough to return my call even once!!"
"Paid £99 to reserve a car... STILL not been refunded despite numerous emails, calls and online chats."
"Appreciate might be short of staff but would really appreciate a holding phone call to let me know current situation but nothing, i've had to contact them on all two occasions."
"I put a complaint in to Perry’s and was assured that I would get a call back, which I’m still waiting on!"
"update 22/08 - they asked for more details and promised me they would get me an update, they have not got me an update."
"5 week wait time from diagnosing the fault to repairing it, hard work getting any updates."
Quality of Service
Pros:
"Excellent service and no hidden dramas."
"Visited recently as we wanted to part exchange our car for a family car. Cam the sales advisor was wonderful, he made the process so easy."
"Very helpful staff - dealt with Alex and he was really good with getting everything sorted out with my new car and also the second hand car we bought with our Son Josh."
"Friendly greeting and Comfortable waiting area with free hot drinks available. Clean toilets."
"Received a great deal on a new family car. My experience was hassle free and made purchasing a car enjoyable!"
"We found the staff to be very helpful and friendly, especially Yasar Mahmood who sold us our car."
"Very welcome and friendly atmosphere throughout. Sales representative (David Totty) listened to our requirements; all was discussed and an agreement made quickly with no hassle."
Cons:
"Absolute terrible experience, my car is only 5 months old the sat nav and radio do not work."
"My alloys where scuffed on arrival of car... sent bill to mr ollie fletcher who has failed to respond."
"I now have a service light which comes on every time I start the car."
"They don’t care what stress they put you through."
"travelled nearly 100 miles to view a car that was advertised and photographed as good condition, when the reality in person was the exact opposite."
"Car serviced, oil light came on after 6 weeks."
"The 'service soon' lamp was flashing up on starting the car."