Address: The Jeanne Marchig Centre, 1 Lorne St, Bradford BD4 7PS, United Kingdom
Phone: +441274740070
Rating: 4.6
based on 216 reviews.
Staff and Service Quality
Pros:
"The staff here are amazing, through all the care they gave my dog I could never fault how kind and caring they have all been."
"Amazing, kind and talented staff who strive to give every animal that comes through its doors five star treatment."
"Had to take my gorgeous Sam to be pts last Tuesday and they were marvellous. So patient and caring."
"The staff were unbelievable how we were treated was so kind and caring."
"Fantastic hospital and lovely staff. They have saved my furbabies lives in the past and are also currently treating some of my furbabies."
"Very friendly and professional staff."
"All the staff are friendly, sympathetic and cheerful."
Cons:
"Rude staff made me feel terrible about been on benefits and my littel pug had a limp and pain but he diddent examination on her just gave pain relief witch I donated ten pounds iv worked all my life and was made to feel terrible."
"The receptionist behind the counter was so rude and judgemental."
"This place is utterly vile the staff are rude."
"Happy they provide low cost treatments but so unhappy with the lady at reception."
"While the PDSA do great work, my sister and I faced disability discrimination here during lockdown."
"Awful experience. Yes they fixed my cat but these lot are money grabbers."
"They don't have a price list they just make it up as they go along."
Cost and Financial Support
Pros:
"THE BILL FOR TREATMENT, OPARATION AND STAY FOR 3 DAY CAME TO £557, THEY HELPED ME MAKE A BUDGET PLAN TO PAY FORTNIGHTLY, AND ONLY WHAT I COULD AFFORD."
"£20 CONSULTATION FEE, is so reasonable for the peace of mind they give to you."
"I'm not saying it was a fun experience (we were scared for our chihuahuas life) but they saved her live and did not ask for a stupid amount of money like some vets they rely on donations so all they want is you to give what you can."
"An safe an affordable environment for me as a single parent to take my daughters Tom cat for treatment, such a lovely team of staff and veterans make both your pets and your experience more rewarding."
"The service is wonderful and the treatment given to pets is better than private vets."
"Amazing service with what they do, providing low cost treatment for people on low incomes or no income."
"Fabulous service. So many pets would suffer horribly without the PDSA."
Cons:
"It's like trying to get past the gestapo sometimes trying to get an appointment and they make you feel like you HAVE to 'donate' a minimum amount."
"The PDSA is no longer solely contribution based. This changed due to people being selfish and never making donations for the care their animals received."
"I think it would help the pdsa enormously if a charge of £10 or even£5 was introduced mandatory."
"Took a poorly stray kitten there... Was told to either pay £1500 or get him put down."
"Killed my dog! My fit and very very healthy dog went in for castration, he was sent home and soon became very ill."
"In my personal opinion, the PDSA gives sub standard medication, in order to keep people paying by means of a 'drip feed'."
"I was railroaded into paying a £50 minimum charge before My puppy would be seen, plus additional prescription drugs charges."
Accessibility and Communication
Pros:
"After someone wrongly claimed my cat as their own, staff on shift at the hospital were very quick to check, and call me back."
"Used Online features to request an appointment, staff member called ne very polite professional arrange an appointment."
"Filled an online form for somebody to ring me phoned me same day and got an appointment next day fantastic service."
"The outer doors remain locked at all times. Use the intercom which is on the wall to the left of entrance."
"For Juno, every visit starts with kisses and strokes. She's genuinely excited for every trip to vets."
"Our cat had a very serious infection and even though it was out of hours they were kind enough to book us in as an emergency case."
"The Amazing Staff at PDSA were Extremely Supportive Towards Me."
Cons:
"Couldn't get through to ANYONE on phone, rang the 0800 number as well."
"Wait time despite an appointment was delayed by two hours."
"Reception staff were totally absent following booking our appointment."
"Half an hour on hold waiting for an urgent appointment."
"8 times I have tried to call 8 times I have had the call answered and hung up on while been able to hear background noise."
"They told me they needed to see my dog asap so we drove there. But due to covid had to wait outside which took 2 and half hours for them to ring us outside and say there wasn't anything they could do and sent us home! Didn't even check my dog over to make sure her other vital where okay awful place!"