Address: 112 Ystrad Rd, Fforest-fach, Swansea SA5 4NE, United Kingdom
Phone: +441792628631
Rating: 4.4
based on 103 reviews.
Customer Service
Pros:
"The staff... were really supportive, explained they don't use the lockin nuts to do trekking but Kayleigh went above and beyond to try and help."
"I felt at ease and reassured by the staff's product knowledge, politeness and professionalism."
"Brilliant team... really friendly staff and squeezed me in short notice just before they shut tonight, 5 stars isn't enough highly recommend."
"Staff were friendly, can't fault it x"
"The mechanic who looked after me from start to finish was so kind and helpful. He kept me informed throughout and went above and beyond to ensure that my car was roadworthy and legal for a trip I needed to take, at very short notice."
"Was served by Danny who was very professional, helpful and friendly."
"Your manager and staff were very helpful, and offered good advice."
Cons:
"I went in to complain, had no apologies only excuses, I left and I have no intention of ever going back."
"Very unsatisfying visit will never use again."
"Its dissapointing to see the staff trying to up sell to customers who are vulnerable."
"However, next day the car shook the whole way on the motorway on my way to work."
"They kept telling her the battery on her car was dead... they would not provide her this and just kept telling her they could get it fixed here for a fee."
"But today my car was in for an mot on Friday but it failed so parts were needed. They kept my car till today was told a price over the phone. When I went to pick up my car the guy that served me was very rude."
"You can't trust them because they take the money and nothing is done for the wheel alignment."
Pricing
Pros:
"They were reasonably priced compared to everywhere else."
"Price was reasonable."
"Wheel taken off, inspected and valve changed, and all for no charge!"
"Good price for tyres and fitting compared to 'biker' establishments."
"Quoted me a price and that is what I paid."
"Service was prompt and price was reasonable."
"Tyres we're good price even with fitting and they did a tracking check for me free of charge."
Cons:
"Careful using their discount codes as they look to get that money back and more."
"Total waste of my time was quoted £140 for tyres on the phone... I was told I had been given the wrong price it would cost £250."
"They failed her car on back brake thickness... She was quoted over £400."
"Ended up with a £200 off bill for a job that I've just got done for £70."
"Took my car in for service and new tyre and spark plugs was told it would be 180 al together when collecting car bill was 400 what a rip off will never use again have reported to trading standards don’t bother from these cowboys."
"So £65:00 for wheel alignment you should advertise the price minimum but could be more."
"I understand that prices increase and I expect to pay more but I feel that I was nearly ripped off by Harris Brothers."
Facilities & Comfort
Pros:
"Toilet area, which is big bonus for me as I had my 3 daughters with me too."
"It’s comfortable in the waiting room with tv and a cuppa...softens the blow for paying (but a fair price)."
"Good seating area to wait with a drinks machine for hot drinks and cold drinks also available."
"Lovely place to have my car done with its MOT. You get free wifi coffee and nice place to sit and relax while the car is getting ready."
"Seating area and clean and relaxing with free tea and coffee while u watch TV on comfy chairs."
"For tyres this is THE place. Knowledgeable. Drop in. Lounge area. TV Can get a snack or coffee."
"Courteous staff, pleasant waiting area - I recommend."
Cons:
"Waiting 2.5 hours for them to do 2 tyres even though I booked in advance."
"Had to come back in 2 weeks later as they messed up my alignment and my steering wheel was shaking above 60mph."
"I was only one of 2 people there when I arrived, but other people came and went... No explanation for why it took so long to change 2 tyres."
"I had booked an appointment and had to wait an hour and a half for two tyres to be done."
"I then had to come back in today as the car was screeching and had been for the last few months... they had to put my old parts back on as the parts delivery was incorrect."
"Booked in for 10am two front tyres still here at 12 don't bother with the booking system."
"Had my car to change 4 tyres at 10am, which should take max 1 hour as advertised but took 2 hours and a half."
Integrity & Trust
Pros:
"The staff were all polite and capable."
"Mike turned up on time, very polite and excellent at his job."
"Staff were honest and only did work i needed not what i thought i needed, they were quick and courteous!"
"Always pleased with the work and trust this company explicitly."
"James in service has always looked after me, he services all my cars."
"I couldn't thank the team at Harris Brothers enough; They honestly go above & beyond, make sure you are updated with every finding & also explore every avenue before going with the most expensive route."
"Very accommodating when I went with a minor issue, it was dealt with immediately and they didn't actually charge me due to this being a 30 second job."
Cons:
"They tried selling my wife ADAS callibration which she didnt need."
"They must think I am a stupid old woman and when I asked them why I would need it doing as my tyre wear was fine I could see that he knew I had worked them out."
"I wish there was a zero star rating. I took my Audi in for new brake discs and pads, simple I thought. They managed to shear a bolt getting the callipers off, so had to order a new Hub, from the Audi dealer, obviously."
"They gave me a price that seemed ok but then started to add things."
"Ordered tyres online and that they were ready only to be told they were not there upon getting to the centre."
"You can't trust them because they take the money and nothing is done for the wheel alignment."
"I understand that prices increase and I expect to pay more but I feel that I was nearly ripped off by Harris Brothers."