The Range, Stockton-on-Tees Reviews Summary

Accessibility

Pros:

• "Social distancing is in place and sanitizer available at the door."
• "Big car park and good road access."
• "I am a powered wheelchair user and the isle were wide enough."
• "Good free parking and similar shops around."

Cons:

• "Its hard to get to if you have no car, as buses stop around 7pm."
• "Parking can be problematic given its so busy, but I have never not found a spot!"
• "The parking is dodgy park in a disable bay and you will definitely get a £50 parking fine."
• "Parking attendant put a charge notice on me because my blue disability badge had slipped."
• "Only issue is that they display goods in the main isle so if using pushchair wheelchairs its rather difficult trying to avoid knocking displays."
• "Just small aisles and sometimes queuing ques make it hard navigating."
• "Pallets and their wheels left on the shop floor not enough room get around without having go down aisles."

Customer Service

Pros:

• "Staff are pleasant and helpful."
• "Absolutely outstanding Customer service today."
• "The staff at The Range are always friendly and approachable, and they are always willing to help with any queries or questions."
• "A lovely man helped put it on our trolley then a lovely lady...took it to the front of store."
• "The staff are really helpful, top-notch service as you will get lost in there if you're looking for something in particular."
• "Friendly staff made it an even better experience as did the free parking."
• "The staff are very friendly and helpful and spells out a good training policy within the company."

Cons:

• "What happened to customer service?"
• "There was no staff around to help....i am an elderly lady and i wanted a cat carrieing box...the one i wanted was up on th top shelf of your display...i waited for at least 10 mins and saw no sign of anyone to help me."
• "Customer service diabolical and quality has gone right down."
• "Probably, the worst experience in any store. Staff are so rude and unhelpful, they have no interest at all."
• "Most staff unfriendly. Not nice experience at all."
• "Staff were nothing short of arrogant."
• "But, I am reluctant to order anything for delivery, as customer service is poor."

Pricing

Pros:

• "Product stated it was £9.99 on sign on the shelf and it went through on its original price."
• "Great selection of goods. I shopped here for most of my wedding decorations and it saved me hundreds."
• "The prices are really competitive too."
• "Cheap and affordable prices."
• "They have pretty much anything you might need and at a competitive price."
• "Cheap and cheerful! A wide range of products at decent prices."
• "A huge place with a huge range of products. Very competitively priced and usually great value."

Cons:

• "We found the same items next door for a lot cheaper."
• "The cafe inside is OK with somewhere to sit and get a coffee or light snack but it’s a bit pricy for what you get."
• "The price is a little over priced for my liking on some things."
• "Service was slow and food a bit over priced."
• "Very poor service. Items labelled as one price of the shelf and another at the till."
• "Terrible customer service, an item priced on the shelf was indicating £5.90, got to the till and was charged £10.90."
• "Was with my sister she went to the range for pet foods etc, she bought a large bag which was clearly priced on the label £34.00 but was reduced to £26. Took it to till and was made to pay full price of £34."

Store Environment

Pros:

• "Christmas seems to have taken over the store and it's only October."
• "The garden section also is very extensive and you could spend all day browsing there."
• "You can now take a rest in the cafe area, or buy things for the garden."
• "There’s a cafe on site if you need to refuel. The Christmas display is great to keep little ones entertained."
• "The Range has a wide range of products from home and garden to toys and pet products."
• "I was surprised on entering just by the size of the place. It was huge, and needed to be."
• "Large store with good wide isles."

Cons:

• "Dirty high chair and tray member of staff wasn't happy when asked if it could be cleaned."
• "The shop is nice a good range of goods the garden centre is terribly what a lot of money wasted on plants."
• "The Range Stockton has the dirtiest most disgusting toilets I have ever seen in my life."
• "Bit of a crowded and disordered mess to be honest."
• "Then plastic wrapping on floor and under shelving. Not very healthy and safety awareness in store."
• "Rubbish overpriced garden plants that die soon after you've bought them."
• "The fish display is disgusting... These fish need rehoming to a suitable owner."