McDonald's Reviews Summary

Service

Pros:

• "One member of staff was extremely kind to my son (it's his birthday weekend) and his best friend."
• "Friendly and helpful staff members help me with the new computerised screens ordering systems."
• "The new McDonald's rewards app helps me save a bit of money whenever visiting, so that's always a bonus!"
• "Prompt table service restaurant was clean staff friendly, There was a children's party in progress the children were having a great time."
• "Even though it was rather busy, the food was given to us fast and was put together properly."
• "Service was nice and quick Staff were friendly and helpful."
• "Staff couldn't have been more helpful with our tribe of 7 kids. Fantastic service and would absolutely recommend."

Cons:

• "Poor service-for the second time in the matter of a month I have gone to the drive through and placed my order."
• "Popped in to try the new homestyle crispy chicken. In the time it took me to pay for my meal at the drive through, collect it and park up in the car park my food was completely cold."
• "sometimes the service is slow because you have to wait 30 minutes for 2 coffees, because deliveries are more important, not customers, inside what are also waiting."
• "Manager needs to sort her out and stop flirting with other staff and take notice."
• "Absolutely shocking. Had table service, after 20 minutes pointed out that our order had been left at serving station for 20 minutes so would obviously be cold."
• "Very slow service, it is lunch time but to have only one person collating meals when the hatch is full of food isn’t good service."
• "Appalling service from a kitchen run by children, ALWAYS have issues when you order."

Food Quality

Pros:

• "Mighty Muffin - filling and good value."
• "The food was hot and fresh."
• "Great! This is how McDonald’s should be.....Fast hot food."
• "Thankfully, this place has been kept clean and tidy."
• "Toilets are obviously cleaned frequently."
• "Wonderful food, it's the old classic and it's as tasty as ever."
• "Very clean area, inside and out. Food was good and even the restroom was very clean. One of the best McDonald's stores I have been too."

Cons:

• "The one order was completely wrong. Food was rubbery and lukewarm. The lettuce was brown, really not a nice experience."
• "The frappe was warmer than the fries."
• "Absolutely disgusting, Big Tasty Bacon Burger was cold and the replacement was no better. Feel that I've suffered with an upset stomach since eating it."
• "Discusting food, tasteless not even the kids wouldn't eat it."
• "The big mac burger was cold by the time it was served to me."
• "Fries looked anaemic and were flaccid, I'm not even confident enough to say that they even saw the frier."
• "The food was cold and tasted rubbish."

Order Accuracy

Pros:

• "Sometimes a bit slow, otherwise food is amazing and if they ever mess up the order they are happy to replace it with the correct order."
• "Staff are always friendly never had a bad meal there on a personal note the store manager Katie found my phone I'd lost in the bin she was good enough to get it out ring the last number on it and told that person it was in the safe exceptional customer service."