McDonald's Reviews Summary

Staff and Service

Pros:

• "However I was served by Hannah and she was lovely, really friendly, informative and helpful."
• "Food is what you'd expect from McDonald's. Reasonably fast and decent."
• "The staff were very friendly and helpful."
• "The staff were friendly, polite and welcoming and the service was quick."
• "The staff have always been friendly and diligent."
• "Credit to the brilliant staff and management who have tried so hard, and delivered a well versed, organised and efficient McDonalds experience."
• "Considering the amount of people in there though, the service is quick and I've had no issues with it."

Cons:

• "Unfair on staff having to deal with troublemakers. Door broken by someone attempting to run through the closed door."
• "The lack of staff available to assist and deliver orders to customers created a chaotic and disorganized environment."
• "When I was greeted by the uninterested lady who looked like she’d rather be anywhere but there."
• "Staff seemed to have no idea what they were doing."
• "Never get your order right, rude staff that don't want to work for company."
• "The staff here do not care about consumer safety at all."
• "Staff need to be organized better."

Cleanliness and Environment

Pros:

• "I was impressed by the young man who was keeping the area very tidy and being sanitized, as customers finished their meal & departed."
• "The toilet/restroom was well maintained."
• "The store was clean though so have to give 5 stars."

Cons:

• "Disgusting, filthy, gritty."
• "The tables were disgusting most were not clean."
• "The place looks filthy, with bins overflowing and rubbish flying around the floor."
• "The condition of the bathroom was deplorable, with an unacceptable level of dirt and mess."
• "Very dirty and full of homeless people."
• "The restaurant was dirty and tables weren't cleaned."
• "Filthy dirty with rubbish left lying around."

Food Quality

Pros:

• "The chips were perfection."
• "Cheap and cheerful. Good for a snack."
• "The coffees were 20p cheaper than my local."
• "Coming from Switzerland I was positively surprised by the vegan options."
• "Food is always good and they always get the orders right."
• "Food was cooked fresh which made a change to other McDonald's."
• "The food was served quickly and hot."

Cons:

• "If I could give no stars would. I am a key worker who has placed an online order and paid and was turned away today with no food."
• "This is the 5th time that my order has been messed up and its always my children's food which is missing."
• "Edit: this seasons menu sucks big time who's idea was it to ditch the cheese bites!"
• "The food could be hotter and staff could be friendlier."
• "The chips taste and look like toothpicks, the nuggets are abnormally soft (raw) in the middle."
• "Cold fries, small portions, milkshake was grainy."
• "The food was cold."

Ordering Experience

Pros:

• "Wow this McDonald’s get busy, especially after school or in the evening. However the staff cope with it and the wait time is normally pretty good."
• "Was also quite pleasant and quiet and my order was finished in a flash! So a nice maccas experience 😀👍"
• "These touchscreen maestros had me feeling like a tech-savvy James Bond ordering my license to grill."
• "I like the new ordering screen on line it's easy & you select what you want on screen then when you've paid you get a receipt & a order number."
• "It's a McDonald's, not much else you can say really. We got our food quickly. Sat down to eat it."

Cons:

• "Ordered at a screen as usual, but no receipt."
• "The ordering system was down. The orders were not printed."
• "Took ages to collect order, and the staff were clearly overworked and understaffed."
• "After waiting 15 minutes for the order, I see one of the supervisors pick up my order and put it somewhere in the back and started doing other things."
• "Don't waste your time ordering from here from a food delivery service, missing items every time."
• "The worst n slowest service I have had ever they all don’t know what they doing been asked for simple orders 4 eggs & cheese McMuffin and 2 drink and 4 hash browns they took more than 30 minutes."
• "Ordered only 4 basic breakfast items and it took 20 minutes."