McDonald's Reviews Summary

Food Quality

Pros:

• "The food is McDonald's food but taste a lot lot better than any other McDonald's in the area five star service five star food five star staff best McDonald's by far keep going back all the time I just can't help myself going there where the burgers are that good *********"
• "The food is generally tasty and nothing wrong with it."
• "This macdonalds is always good."
• "Eaten here two evenings now and have had genuinely good experiences each time."
• "Good food though."
• "The quality of the food is as good as any mcdonalds."
• "The actual edible food, isn’t too bad."

Cons:

• "The patty was hard and chewy."
• "The chips smelt like old oil too and didn't taste nice."
• "Even the food I got eating in was cold."
• "Fareham's burger was dripping with grease."
• "Today it all tastes rank."
• "Cold with brown lettuce and the chips where awfull both my partner and I ended up throwing this terrible meal in the bin."
• "The big mac had the tiniest bit of sauce in which you could hardly taste."

Service

Pros:

• "I have received all my orders within ten minutes... Can't fault the food or service at all....!!"
• "Staff sorted problem instantly."
• "Staff very efficient and kept the queue moving."
• "Clean, fast turnaround."
• "Used the drive thru which even though there was a queue we didn't have to wait long."
• "Very friendly welcome on entering the shop by a young man."
• "The staff are very friendly and attentive."

Cons:

• "Drive through disappointing also reported wrong order I explained to the manager reference ordered hot chocolate and got coffee."
• "The manager came out not asking if there was a problem so I had to explain I had waited 20 minutes and still no drinks."
• "The manager hid out the back rather than taking control of his sinking team."
• "Wait on food was busy but well waiting watched one the female manager's constantly touch her hair and worst was put both her thumbs under her wait band ran them from back to front then touch all the containers for fries filled them then went on to bag food without washing her hand."
• "No apologies for keeping me waiting, no sense of urgency."
• "100% guaranteed to get your order wrong."
• "All staff messing around."

Cleanliness

Pros:

• "Inside is always clean."
• "However the facilities appeared clean....."
• "Clean and tidy throughout."
• "Clean and tidy environment with plenty of outside space."
• "We travel over 6 miles just to go to this Maccie Ds because it is always clean."
• "Clean, fast turnaround."
• "Clean place, friendly staff."

Cons:

• "Wait on food was busy but well waiting watched one the female manager's constantly touch her hair and worst was put both her thumbs under her wait band ran them from back to front then touch all the containers for fries filled them then went on to bag food without washing her hand."
• "Had food missing, fries were cold, saw member of staff cooking with no hat or hair net wiping his nose in his hand."
• "Used this branch many times but disgusted to see hairs attached to chicken nuggets collected this evening."
• "Service Same as any other McD but as always the table identifiers for you table delivery dirty and skanky."
• "Food piled up going cold with no one caring."
• "Absolutely disgusting service. Ordered food via uber eats, half of it was missing, the rest cold."
• "My granddaughter had some vegetarian burger which was so dry she couldn't eat it."

Order Accuracy

Pros:

• "Staff sorted problem instantly."
• "Forgot to put chips in once but this was quickly resolved."
• "The Newgate Lane McDonald's has good staff and if there is a problem it is dealt with quickly, professionally and politely."
• "This place is getting better. Orders are coming out correct more frequently now."
• "Was impressed with the customer service, well done guys!"
• "Drive Thru is pretty rapid as to be expected."
• "Great place for a quick grab. Food was served fast without any delay despite the fact they were busy."