TYNE TECH REPAIRS NEWCASTLE - PHONE REPAIRS NEWCASTLE IPHONE REPAIRS LAPTOP REPAIR IPAD REPAIR MAC REPAIR NEWCASTLE Reviews Summary

Speed of Service

Pros:

• "I had my iPhone XS screen replaced, which was done in 30 minutes."
• "Adam fixed my phone's screen in about 5 minutes."
• "They were finished replacing the screen in under 20 minutes, and I was able to wait."
• "Phone was ready in an hour. Phone is like new again."
• "Had my phone sorted out in half an hour."
• "Got it fixed on the same day!"
• "Had my battery and ear piece sorted within 30 minutes same day."

Cons:

• "The following day the screen problem got worse again, and my phone is pretty unusable right now."
• "They quoted an hour on email but when I dropped the phone off was over 2hrs just to be told when I arrived 2hrs later that there was an issue with the screen."
• "I was told a fix would take 1 day ended up taking 10."
• "There were a lot of delays and a job that would take normally 2 days it took 13."
• "They never bothered to call me, every call they explained how my laptop would be fixed by tomorrow but tomorrow never came."
• "After standing around and waiting for 1 hour, informed him to give me a call after they rectify all the issue."
• "I was told a fix would take 1 day ended up taking 10."

Customer Service

Pros:

• "Amazing service from Tyne Tech!"
• "For a great price, and excellent service."
• "I would 100% recommend them."
• "Would definitely recommend."
• "Would recommend and use again in future."
• "Highly recommend Tyne Tech."
• "Very friendly service and would recommend to anyone."

Cons:

• "The staff was very rude, they ended up making more damage to my laptop than fixing it."
• "Worst repair shop on the planet took my Xbox in to be fixed and after getting it back there's a sudden other problem took it back another 3 times and still not fixed."
• "When I tried to ask them to fix these problems that THEY caused they tried to charge me."
• "The staff treat me with disrespect however it wasn't all the staff but it was a certain staff member."
• "They let me down."
• "I’d avoid at all costs they have few shops on the same street not good Business at all."
• "This store is a joke. Their attitude is perfunctory, they like to lie, are very unprofessional, and are suspected of racial discrimination."

Quality of Repair

Pros:

• "They did an outstanding job repairing my Microsoft Surface and fixing the screen protector for my iPhone."
• "Phone looked brand new when I got it back, no issues, all files saved, they even replaced other parts of my phone that were scratched and dented."
• "They went the extra mile to ensure my devices were in perfect working condition."
• "Managed to fix the mother board on iPhone within a few hours."
• "Also they gave a 3 months warranty on the work they did!"
• "In addition, I also have a 6 month warranty on the repair work which is incredible."
• "Repaired and made both devices like brand new."

Cons:

• "The first repair they didn’t fully press the back down and left it fragile, so it cracked again with minimal force from a thumb press."
• "After a while I realized my back camera has some dark dots on and they show up on every photo I take, and my front camera always looks foggy."
• "After a few months now the bottom of the screen is flickering, I’m seeing a second, ghosted screen and losing touch sensitivity when typing occasionally."
• "Unfortunately it was immediately apparent that the replaced screen is of a far worse quality to the OEM screen."
• "This company probably broke my screen during the battery replacement (as True Tone disappears when screens are replaced)."
• "Took a phone in for screen replacement. The new screen worked initially but then began to malfunction."
• "My screen starts moving by itself occasionally and it stops reacting till I lock my screen and reopen it."