Natuzzi Italia - Brent Cross Reviews Summary

Customer Service

Pros:

• "We were very professionally dealt with by Kash at Brentcross store."
• "Katie was just amazing - was there just as we needed her help."
• "Jay at the Brent Cross store was very convincing."
• "Ricky not only helped us in choosing the right Color but also explained all aspects of design, fabric and how best to look after the sofa."
• "Zak and Mehul provided excellent customer service. Definitely recommend this store compared to others I've visited."
• "Fantastic service by Jo. She helped pick the best sofas and dining table."
• "Katie and H were extremely helpful!"

Cons:

• "The worst customer service! I have ever experienced."
• "Very rude manger. They refused to return a sofa that I bought and didn’t collect."
• "Premium prices, not a premium product and even worse customer service."
• "PLEASE do not buy from here! I have spent a lot of money to receive probably the worst customer service ever."
• "The post purchase customer service is the rudest one you would ever encounter."
• "Great at getting the sale, terrible from the moment you part with your cash."
• "Lies, lies and more lies, they are worse than internet scams."

Product Quality

Pros:

• "We purchased a lovely sofa from Natuzzi in Brent Cross."
• "Additionally, the delivery of the sofa and chairs was ahead of the prescribed delivery date."
• "Lovely showroom and extremely helpful staff."
• "The actual sofa is fully up to our expectations. Truly a lovely product with Italian attention to detail."
• "The sofas have arrived and they are 100% perfect for our living room."
• "Everything arrived on time and I am delighted with the look and quality."
• "I purchased a sofa from Natuzzi in 2017 and the sofa is of the highest quality."

Cons:

• "It is nothing like the sofa that was on display we have seams running through the seat and the arms, everything is out of alignment."
• "Sold us a broken sofa set from day 1. We tried to resolve it. But they made excuses after excuses."
• "Sofa took 4 months to deliver and what was delivered was wrong sofa."
• "devasted within 3 months of our new sofa arriving costing £5000 looked liked we had it for years the leather was sagging and the seat was sinking."
• "Purchased in Reading but passed off to Brent Cross. Customer service dreadful a brand new sofa that looks years old."
• "Less than 3 weeks into my ownership of the sofa's (with almost no usage on the sofa) the fabric on one seat is sagging/wavy and looks like a tired 15 year old sofa."
• "After paying £8k for what we believed to be a premium Natuzzi corner sofa suite I am very disappointed with the products quality and wearability."

Delivery & Refund

Pros:

• "The couch was delivered on-time. Very happy with delivery and quality of the product. 5 stars."
• "Ordered our sofa in March 22, received it in June 22 - only slightly delayed."
• "Having just received our chairs one week earlier than promised, we are absolutely delighted with them, and the service provided from sale through to delivery."
• "My sofa was delivered 2 days ago (delivery guys this time were great)."
• "We are delighted with the finished product and delivery was before the time expected."