DFS Brent Cross Reviews Summary

Customer Service

Pros:

• "Had a fantastic experience at DFS Brent Cross! We received such a warm welcome as soon as we walked in."
• "Rash Shah was the greatest salesman, not pushy but full of information and very knowledgeable on the sofa that we were purchasing."
• "Especially chatting with Rash who helped us to choose our corner sofa."
• "If you want a new sofa, speak to Rash."
• "Moez was friendly, great customer service and very experienced in advising us on sofas."
• "Great store with attentive staff members, our sales advisor Rash (Brent Cross) provided first class customer service."
• "Service was excellent friendly staff and I walked round without being hassled."

Cons:

• "Very bad customer service all the people you speak to tell you different things about what you purchased they also lie to you."
• "Complete con artists, they sell you one thing but you don’t get what you ordered."
• "They let a regular customer Walk out the door with immense dissatisfaction over how they are treated."
• "I have never in all my years seen unpleasant and disgusting customer service."
• "Such a bad customer service. Couldn't take sofas due to circumstances ask for refund they said head office will do it, it will take 10 working days from 8th of February, itis now over 5th of march a month I'm chasing them and no one is getting back to me."
• "The manager then became rude on the phone, she said do you want a refund instead."
• "DFS customer services is a disgrace, I don't know why this company exists for so many years and can't even get their simplicity and customer service right, on top of that be lied to and time wasted."

Product Quality

Pros:

• "Got the sofa after 3 months (broken) then they fixed it."
• "Sofa broke within a year, was under warranty so was repaired."
• "The sofas are very good quality. There are great choice of them."
• "The mirror, pictures and furniture are perfect!"
• "12 weeks wait for my sofa but was definitely worth the wait! Family is super happy with the New sofas."
• "We had very nice experience at dfs sofa in Brent Cross."
• "Good selection of sofas and helpful staff."

Cons:

• "After 2 days the foam on every part of every seat was sagging, from the armrest to the corner seats to the end chaise piece."
• "Stitching was poor and the sofa looks cheap."
• "Will never order from here again what a load of cock an bull the drivers was over two hours late then to top it off they Sent the wrong order."
• "Just had someone from the service team out, aka ‘Mr No’. Clearly came with the intention of refusing any serious work needed to be done with the sofa, despite being within warranty."
• "In another part, the inner lining is showing through, stitches have been left open at the ends and one part of the backrest is puckering because the leather has been cut or sewn poorly."
• "Liars, dishonest staff and they sell broken furniture off the shop floor."
• "During those 16 weeks, the quality of the sofa was horrible. It started to wrinkle and crack."

Delivery & Aftercare

Pros:

• "Had a very good experience at Brent Cross DFS, had my new sofa delivered and everything went so smoothly."
• "After a number of calls, an alternative date was arranged."
• "Some time after the delivery, a Brent cross representative eventually got in touch."
• "We then had £154 taken off the sale price as the store manager knew we are 'good customers'."
• "Thankyou to Jaz and Dhiram who was on hand to authorize and approve items immediately."
• "I was very impressed by the detailed knowledge and explanations which made purchasing a sofa set thoroughly enjoyable."
• "This location is not only convenient and free ample parking."