Sofology Brent Cross Reviews Summary

Customer Service

Pros:

• "Very happy with my experience at sofology I first went and had a browse to see what was available & returned with my husband both times I was dealt with by a very helpful & knowledgeable lady called Mariana."
• "Came into the shop today with the intentions of just browsing in the Brent Cross store. Spoke to a member of staff named Phillip. Was a pleasure to talk too, knowledge and engaging."
• "I had a very good experience at sofology! Mariana give us the best service by taking her time explaining to us about each sofas that’s how we found the perfect sofas for us thank you Mariana for your good service !"
• "Just wanted to say thank you Drew, for great customer service, you’re amazing."
• "Great customer service by Sasan, he showed us around all the sofas and explained the products quality, very patient, wasn't rushing to sell the products, answered our questions about leather sofa's care in professional way."
• "Great customer experience - Helal was so helpful, friendly and knowledgeable and helped me find my ideal grey L-Shaped corner sofa."
• "What amazing service we received at sofology Brent Cross from Junad."

Cons:

• "Customer service is appalling! The day you go in to look at sofas and purchase them all seems ok, after that is a nightmare!"
• "The sales personnel wanted to quickly close a deal when I was not even finished with my choice."
• "Absolutely disgusting service, will be escalating further. AVOID AT ALL COSTS."
• "Awful experience, do not enter this place. Bunch of liars - customer service it’s a total disaster."
• "I have been in contact via online chat for best part of an hour with very delayed responses & my conversation was left opened ended with no response at all."
• "Horrible customer service!!!! The customer service is rude and unhelpful."
• "There customer service is absolutely shamble no one answers the phone nor respond to emails."

Delivery and Quality

Pros:

• "Delivery was made 06/01/21 by 2 helpful guys who took away the loan sofa even though they hadn't been instructed to."
• "In the end got my sofa. New delivery team was great. Sofa feels good so far."
• "The sofas themselves are great, happy with the look and quality."

Cons:

• "If at any point of ordering I had been advised that the 9 week lead time was actually be 17 weeks there would be no order."
• "Delivered date delayed without saying or notifying us!"
• "Poor manufacturing quality! Stay away from this company!"
• "Good looking sofa. Helpful staff. But very bad product. They provide different filling in the same sofa. So, one piece has started sagging in just 10 days of buying it."
• "Two accent chairs arrived with 4 weeks delay, one with feet and the other one without!"
• "Worst service ever. Our delivery was scheduled for 9 March between 13:00 and 17:00. At 17:00 it still hasn’t arrived and I had to call the service centre."
• "customer service is terrible, oder has been delayed 4 times with no explanation."

Shopping Experience

Pros:

• "Nice place. The most impressive place to buy a sofa from."
• "First of all I'll start off with the good - they have a wide selection of sofas and the salespeople were really excellent."
• "Wide range of sofas and friendly staff."

Cons:

• "I advise anyone looking for sofa's not to order from Sofology!"
• "Terrible manufacturing quality and Customer Service."
• "Horrendous service disgusting money grabbing business who only care before you pay."
• "So AVOID THIS GUYS! Unfortunately you don’t get what you paid for!"
• "Absolute disgusting service. It says ‘in your home in 7 days’ but the sales staff say 1-2 weeks."
• "Absolutely rubbish company!"
• "Stay away from these liars."