DFS Enfield Reviews Summary

Customer Service

Pros:

• "Kyle who helped us was super friendly and helpful, very knowledgeable and professional."
• "We were helped by Aysel, who was professional and incredibly patient with us throughout our 2.5 hour store visit."
• "Lisa was a fountain of knowledge and knew exactly what she was talking about."
• "Was helped by Lisa who was amazing at showing and telling us the process of purchasing the sofa and the qualities each sofa had."
• "The service was amazing and when we finally chose a set, everything was explained very clearly for us so that we weren’t confused about anything."
• "Thought I had an issue with one of the recliners, called up and they sent a Service Manager round who helped out immediately. There was no fault."
• "Visited the store today and purchased two sofas. Start to finish, the service we received can only be described as exceptional."

Cons:

• "The customer service team are extremely rude and unprofessional."
• "The day of delivery was changed without letting me know."
• "Customer service was disgusting. I walked in, no one greeted me."
• "The women who spoke with me over the phone was so rude, can’t believe I spent so much money here."
• "Is there any sales man? Been there 20 minutes and no one even come and asked if we need help."
• "The staff at the Enfield branch of DFS from the manager to the store assistants are very unprofessional, they have no interest in listening to the customers."
• "Sales staff like vultures."

Delivery & Product Quality

Pros:

• "The delivery came a week earlier than expected and the team delivering were exceptional."
• "Had a good value 2 seat recliner sofa with thicker leather ordered and was delivered within the time frame they provided with full tracking."
• "The accent chair was delivered on the 23/12/2017 as promised and on time...perfect!"
• "Bought a sofa from DFS got delivered before the arrival day. Quick service."

Cons:

• "If they deliver an item and its faulty on arrival, they have the RIGHT to attempt to repair."
• "I am NOT happy with dfs one bit we ordered a three piece suite with a matching foot stool, it came after three weeks BUT the footstool not same colour."
• "After waiting for 2.5 months for our sofa, it came in the wrong colour."
• "I was also informed I will be receiving 2 large pillows and 1 small pillow with my sofa purchase. That was false information as I only received 3 small pillows instead."
• "They damaged the sofa during the delivery. The frame or main structure was broken."
• "New furniture delivered just over an hour ago and only put one of the chairs together and it is faulty."
• "Received faulty sofas. Hadn't been even a year and sofa interiors collapsed."

Pricing & Policies

Pros:

• "Interest free credit is a useful feature."
• "Good selection of sofas to suite style and pocket, with many varieties of colours to have them made up in."
• "Great customer service at the Enfield store we got a great sofa and a discount voucher of £50 on a dining table and chairs from Dwell."

Cons:

• "DFS always find way not to fixed your item please don't do insurance with any of their products."
• "After deciding to buy a £3,000 sofa, I asked for the free delivery (as mentioned on the website). I was told there was no free delivery for my order."
• "Found the staff fairly helpful. Be careful when signing on the dotted line, as once signed you can not cancel!"
• "Please be aware DFS Insurance is a scam and their product is fake China made it will not last up to 12 months before it gets spoil."
• "DO NOT take out the Guardsmans 'protection' that DFS will try to sell you! It's a total scam."
• "WATCH OUT FOR YOUR FLOOR. DFS staff failed to advise me that the wooden feet on the sofa will not be sanded down correctly."
• "Do not purchase the insurance with Guardsman!"