ScS - Sofas, Flooring & Furniture Reviews Summary

Customer Service

Pros:

• "I was extremely satisfied with the very efficient sales person who was very knowledgeable about the sofa and chair I purchased from your store."
• "The service was very good, all of the staff was very friendly and wonderful to children."
• "Very good selection of Sofa's various sizes and very well priced. The staff are very knowledgeable and able to give assistance to complete any order."
• "Totally amazed by the overall service received. The guy named Sam was really helpful and made choosing our new sofa simpler, very friendly and lively chap."
• "Staff are polite and helpful. Overall a nice place."
• "Special mention to the admin lady that sits at the back. She does try and she is nice."
• "Sales manager Sam was very helpful... he was very patient, professional and friendly to speak to, he really went beyond his job role to make me happy with my purchase."

Cons:

• "NO COMPENSATION FROM THIS STORE Be Aware.."
• "Shocking aftercare service the manager has gone into hiding my sofa was due to be delivered today it never turned up now I'm being told on the phone I got to wait another week please please stay away do not shop here."
• "Terrible after sales. Never pick up the phone."
• "When you call them they don't answer."
• "This company is inefficient, ineffective, the level of service is poor at best, they tell you lies."
• "Disgraceful! Staff approach with a smile but no sooner you have an issue to discuss you get moved from one staff to another that say it's not their department!!"
• "Absolutely shocking customer service. Great when getting my money but sorting out delivery issues absolutely shocking."

Product Quality

Pros:

• "A great store and company. Great furniture and really good quality."
• "The living room set is lovely and just right for the space - couldn't be happier."
• "This place has the best value options, best budget friendly sofas."
• "We brought a 3 seater and 2 years on and it coped better then our more expensive brand."
• "This place has got a good selection of decent sofas and carpets on display."
• "Just received delivery of my new sofa set and am very happy. Delivery men were very helpful and kind, and arrived on time."
• "I really happy because of I found which is I'm looking for long time and in my budget for sofabed and shop floor salesperson Reema Begum show us all kind of product displays, colours and all kinds of product information."

Cons:

• "The sofa was finally delivered Saturday - the wrong sofa with scratches and rips on."
• "Bought electric recliner sofa from here but no plugins came with it, therefore wasn't able to make use of recliners for almost 5 months."
• "The store manager said he would 'send out new cushions (?!)' Until we had to explain again about the rips on the front."
• "Marble table was bubbles and burst after 2 weeks, try to say its my fault to charge me for repair."
• "I bought a Lazy-boy sofa from this branch upon delivery and installation I realised that it is not an original as the American type."
• "Bought a sofa from here the leather started peeling, had insurance so was given another sofa and had the exact same problem these sofas were expensive and now the company is not doing anything to help despite reaching out multiple times."
• "Absolutely awful service, constant lies, still waiting for a sofa which was meant to be delivered a month ago."

Delivery & Aftercare

Pros:

• "I ordered a non stock item however it was all measured, ordered and fitted all in 2 weeks."
• "Aaron matched online offers and the whole transaction was done efficiently and without fuss."
• "Despite us pushing for a faster delivery he gave us a realistic timeframe for delivery and honoured it."
• "Over two months after ordering our sofa we finally got a call to book delivery, happily we arranged a date for 6 days later."
• "Our deliver driver was fantastic, helpful and extremely empathetic, 5 stars to him."
• "Free parking, and all this 0% interest credit stuff really does help out."
• "We are now looking to buy from more furniture from SCS in the future and will certainly be looking for Aaron and his team to assist us."

Cons:

• "Shocking aftercare service the manager has gone into hiding my sofa was due to be delivered today it never turned up now I'm being told on the phone I got to wait another week please please stay away do not shop here."
• "Still waiting for a rug I purchased 7 weeks ago which I was promised would arrive after 2 weeks."
• "worst sofa store I think in UK, never answer call and when we visit them to find our sofa delivery no response they said we have to wait till, sometime order delay due to weather conditions! we ordered in Jan and now its mid April no update for our order."
• "The carpet fitters never turned up on the fitting date."
• "Look at what they left me with below, I paid £350 for fitters fee on top which they are refusing to give back to me."
• "Fitters were also great and even helped me take off the old carpet."
• "Messages were either not passed on or ignored."