ScS - Sofas, Flooring & Furniture Reviews Summary

Customer Service

Pros:

• "Peter was my sales assistant and he was very thorough, polite and patient."
• "Staff are great and helpful, especially Michael. Make you feel welcome with active happy kids."
• "Very friendly staff, great choice and good prices. Very transparent."
• "Such a lovely lady, Osa, how wonderful she was to us and even let us in at closing time!"

Cons:

• "Terrible in-store customer service experience. Paid a deposit for carpet & fitting but after about a week I received an email saying my order would be delayed by three weeks."
• "Experienced the most rude and unhelpful member of staff called Mo today."
• "When you walk into a carpet shop you expect to be greeted by a salesman who can tell you about the different carpets. When we walked in there were a group of them having a chat, none of whom came over or seemed the least bit interested."
• "Danger!! I was robbed by this company now I'm looking for the law to get my money back from a floor that never arrived and a return that was never made ... customer service never answers, they don't answer email, and in the store I'm just telling you lies to save time."

Product Quality

Pros:

• "They have some great sofas here especially if you're on a budget."
• "The report came back with over 6 hours of repairs would be required, SCS after care called back and said that they would be replacing the whole sofa."
• "Good selection of furniture and some good offers on prices."
• "We bought a 3 seater sofa an arm chair and a footstall from the Harry range. Our in store service was effortless and very helpful staff."

Cons:

• "Received: 1) foot rest had no legs 2) scuffs marks on the three seaters 3) Cuddler seat frame broken 4) the single sofa has wood chips in it! And the stitching was poorly manufactured 5. single seater frame broken."
• "A heartless company who left me with no furniture for Christmas and not disabled persons friendly."
• "Been sold a reclining sofa that on one side the bracket is the wrong way round so we’re unable to recline it as it completely tilts forward which is so dangerous."
• "Appalling shop. The salesman lied to us about everything."

Delivery and Installation

Pros:

• "The delivery driver said he had taken photos and reported this to customer care and they would get back to us within 24 hours."
• "So far, so good! We have just moved house and needed a lot of flooring and sofas so their double down and crossover deal along with 0% finance was just too good to pass up!"

Cons:

• "I Received a call from the delivery team on Saturday 15th to say there was no upholsterer and they wouldn’t be able to deliver the sofas."
• "Terrible customer service from the Croydon store. Never ever again."
• "We ordered a carpet 2 and a half months ago but we have still not received it. It was supposed to arrive 2 weeks after we ordered it."
• "Unbelievably poor service, more or less throughout. I read the reviews beforehand and ignored them, don't make the same mistake!"

Price and Offers

Pros:

• "He took me through all my options, offered me a coffee and even got the manager over to give me some more discount. I would recommend this store."
• "We bought a sofa and dining table for our new home with a positive instore experience at the Croydon branch."
• "Good selection of furniture and some good offers on prices."
• "Fantastic, friendly staff and couldn't do enough to accommodate us."

Cons:

• "When trying to cancel had the most awful customer service experience, the team in-store were making it so difficult for me to cancel my order."
• "20 minutes in store looking at carpets before I was even acknowledged, staff walking around chatting and avoiding to approach you!"
• "A kind staff that tries to trap you by telling me a price, and at the end the rules and the amount change completely."
• "Funny the previous review before mine is from Patrick himself who served us...Absolute joke of a place!"