After Noah Reviews Summary

Customer Service

Pros:

• "Staff were helpful."
• "The staff was very helpful, and excellent service."
• "The people working at the store were friendly and eager to help."
• "The stuff was the most helpful, friendly and positive ever, explaining all options and offering me free switches with colour options etc."
• "Lovely atmosphere and very friendly staff make shopping here a most pleasant experience"
• "The staff are really friendly."
• "Super friendly customer service (shoutout especially to Flossie for answering all my questions before I bought our sofa!)"

Cons:

• "They refused to honour the shelf price!! On principle I walked away."
• "Yesterday, the assistants were grudgingly helpful, the person who served me looked like she hates being interrupted by customers."
• "Very poor service. Woe betide you if you have a problem with any product or need to speak about returns, they meet these queries very rudely."
• "The constant interruptions whilst we spoke to explain what was happening, sighing and clear lack of responsibility for an order placed with them was a very stark sign that this was a huge error on our part to have given them our business"
• "Both the assistants were more focused in unboxing a large delivery of Lego than taking my money."
• "They seemed to believe they are more superior than their customers."
• "However, my experience was greatly affected by the staff who were shockingly unprofessional."

Product Quality

Pros:

• "Our furniture arrived about a month earlier than expected."
• "Everyone was great and the corner sofa from Swyft is brilliant and so comfy."
• "Yes it is beautiful and yes it is comfortable."
• "They are very comfortable and give better support than our old sofa."
• "It really is excellent quality."
• "Its exceptionally good quality throughout."
• "Not only is the sofa really good quality, it was easy to assemble."

Cons:

• "On delivery I noticed a minor fault with two of them."
• "Other reviews suggest that packaging was taken away but I wasn't given that option on delivery."
• "Our sofa couldn't fit up the stairs to our flat"
• "Although the exact sofa I wanted online wasn’t there to try."
• "We had grievance with Celtheath, they are not equipped to deliver sofas in an alternative capacity"
• "I had always thought that online orders allowed a 24 hour cooling off period - but turns out - NOT if they are from After Noah"
• "Only thing is that there is a lot of packaging."

Delivery & Support

Pros:

• "I was further impressed by the two delivery guys who had to deliver up two flights of stairs, nothing being too much trouble"
• "Speedy delivery and gorgeous sofa bed!"
• "The team were excellent with communication about order and delivery."
• "The furniture was delivered by Celtheath on behalf of After Noah, and the delivery team were on time, polite, and professional."
• "The delivery guys were a pleasure to deal with and delivered on time."
• "the delivery boys couldn't have been more helpful"
• "It arrived after a couple of days of ordering which was amazing and so easy to put together."

Cons:

• "He then tried to bully me into removing the perfectly truthful reviews"
• "When using this business consider whether they will help you if you have an issue, or, whether they will try to charity shame you and berate you based on their suppositions rather than the reality of an interaction."
• "Board game selection is a bit limited."
• "There was a very slight delay in the delivery caused by all the supply-chain problems that everybody is experiencing."
• "The shop does not look anything special on the outside."
• "My delivery was a couple weeks late."
• "After Noah seem desperate for a sale at any cost. Friendly family company? I think not"