Window to the Womb Bexleyheath, London Reviews Summary

Customer Service

Pros:

• "Great service! My husband and I were looking for a private baby scan and found this which was 10 mins away from us."
• "Thankyou for making us so welcome and relaxed we had the best experience x"
• "Really lovely staff, helpful and friendly."
• "The team there are so friendly and welcoming. They really make you feel comfortable and at ease."
• "Everyone is so friendly, we felt so relaxed and the scan was such a pleasurable experience."
• "The staff are very nice and happy to explain anything you are not sure of."
• "All staff are extremely welcoming and professional."

Cons:

• "The waiting room has the feel of a tired and cheap nail salon - worn leather couches and not enough seats for everyone and their 6 family members."
• "I felt that the experience was very impersonal - the ladies at the reception were very nice, however, the scan experience was disappointing."
• "For the price i paid i was expecting more."
• "Why would I return to a place that has treated us so badly?"
• "The girl behind the counter clearly did not want to help and when I said they’d have to fit us in and find a solution she said ‘I don’t want to argue with you’."
• "However, i was very disappointed as the Sonographer did not say two words and was not very reassuring at all."
• "Would not recommend this place, sonographer was cold and unsympathetic to our situation."

Facility & Amenities

Pros:

• "Facilities were clean with plenty of hand gel available."
• "Lovely to be able to take up to 6 guests with us so my family could have a look at the scan."
• "The environment is lovely with soothing music in the scan room, creating a really amazing experience and atmosphere."
• "There is only 1 scan room but it's nice and dimly lit and calming."
• "Friendly service, free parking. Toys for your other kids to play while you wait."
• "The place has a calming feel about it, which is exactly what the expectant mother needs."
• "The little things like the cleanliness of the room, on site parking and more."

Cons:

• "Was very pleased with my actual scan but quite annoyed with the fact that it was only 3 people allowed in when the email stated 5, I had brought 4 people with me so wasn’t happy at all."
• "Please don’t waste your money you be rushed stripping down behind a curtain no privacy really whatsoever, left feeling uncomfortable."
• "The wellbeing report is very generic so as long as your baby is ok, i am pretty sure everyone receives the same."
• "We also checked whether we would be informed about the baby’s weight and was told that it was an extra £30 for this information! A little disappointing hence the 3 stars."
• "Lovely friendly staff, the reason I’m giving 3 stars is because I’m not sure the scan was worth £70."
• "I’ve given 3 stars because the health and well-being report was not specific to my baby at all."
• "Awful. I have visited this clinic twice... they cancelled our appointments."

Scan Experience

Pros:

• "Such a lovely experience to see my bubba, pictures were clear, sonographer was great… all on all a fantastic experience."
• "They were professional and very caring especially G.Clark and R.Dar thank you for such a welcoming experience and made it magical for my little family."
• "Really great service, baby was really shy. We were asked to come back free of charge the following week."
• "Had an amazing experience at WTTW Bexleyheath."
• "We managed to get some cute images after that. Reasonable price and the staff are always really friendly and welcoming!"
• "Honestly an amazing experience the both times I have comed with my little boy and finding out I’m now having a little girl it’s honestly amazing you feel so safe and welcomed and they take your time with you."
• "Staff were excellent and was lovely to see my baby in HD."

Cons:

• "The one thing that will put you off is they allow another woman to attend this 'scan' when I’ve been to others before and they only have one person in."
• "I am really upset with the scan, I’m not happy with how the scan was taken and I couldn’t see the face and it felt really rushed."
• "The scan photo was also not great & i felt he could have got a better one."
• "Didn’t give us photos; coldly said couldn’t locate heartbeat."
• "Had a terrible experience at Croydon branch and left there crying with less images then I paid for."
• "Booked a gender scan and got to the clinic to be told they had ‘double booked’ us and someone else."
• "Waste of time, waste of money."