McDonald's Reviews Summary

Ordering System

Pros:

• "I like the new ordering system and having your food brought to your table."
• "Quick service, really like the table service."
• "Macdonald's with self service machines. Can eat in or takeaway."
• "The ordering and table service was very quick."
• "Ordered on the app and delivered to the car park. One error on order but quickly sorted and enjoyed by all."
• "Delivered quickly while it was still hot to our car using their 'click n collect' service."
• "Even when it is very busy the food is always quick and hot and the drinks cold."

Cons:

• "Placed an order at 6pm, after 2 hours waiting they cancelled the order."
• "There's been a few occasions when staff have not customised my orders as requested via the app."
• "Firstly no one took the order from the drive through bay."
• "Waited over 30 mins before I eventually had to ask and the order had been forgotten."
• "Never not told to park in the car park and wait for my food for it to always, ALWAYS come with something missing."
• "Every time we order online we get something missing."
• "Then our order was missing items."

Staff and Service

Pros:

• "The staff were happy enough to fix our order without fuss."
• "Well done all the lovely staff give yourselves a gold sticker 😊👍"
• "The staff were friendly and well mannered."
• "Staff polite."
• "Polite and Friendly staff, whom are always happy to help and are always welcoming."
• "Staff are very friendly."
• "The servers are always polite too!"

Cons:

• "The shift managers aren’t quite finessed in their customer service skills yet."
• "Most of the tables and seats were very dirty !! Staff not bother to clean them!!"
• "Staff was polite and apologised for the mistake, which is an issue with the app not the staff."
• "Terrible, late staff are so lazy."
• "Staff need to Check the orders before they get sent out!"
• "Very poor customer service skills from the Store Manager Sam."
• "They need to clean their act up the staff need to use manners and and go on a course for customer service."

Food Quality

Pros:

• "The fries were hot and crisp, cooked to perfection and the rest of our meals were hot and very good too."
• "The food is always up to scratch here, there's never an issue with bad or 'faulty' food."
• "The food was hot and freshly made - the Big Mac was very nice."
• "They seem to do something to the chips here to make them a little crispier than other mcdonalds, which is nice."
• "Fast food that tastes good (when fresh) because it's so bad for you."
• "The chips were crispy and hot and seasoned, the chicken ceaser wrap was hot."
• "The food was presented nice but best of all the chips was warm and the burger."