Seymours Blackwater Reviews Summary

Communication

Pros:

• "They are very good at keeping you informed along the way."
• "We never had to ask for updates and responses to queries and questions (and there were a few!) were immediate."
• "Ben was very accomodating and responsive with any details we asked for and kept in contact throughout the whole process whilst chasing solicitors on both ends."
• "The communication was always very good."
• "During the entire sale and purchase process, we were always updated with any progress and kept informed on all proceedings."
• "Very prompt with email replies and call backs."
• "I was always able to speak with someone when needed."

Cons:

• "Told us we had the house and congratulations then less than 24hours later we had an email rather than a call saying we no longer had the house avoided us like the plague and only replied to emails and just ignored calls."

Professionalism

Pros:

• "Clare at seymours is amazing at what she does. So responsive, friendly and professional."
• "Super helpful, very professional informative and knowledgeable."
• "James was extremely professional throughout the process, helping us enormously, no problem was too difficult for him to help with."
• "An incredibly professional and understanding Estate Agents."
• "James and the team were polite, honest and acted with professionalism and integrity."
• "The whole team are very professional and hardworking and they will all go out of their way to provide the best possible service for their clients."
• "I would like to thank James and the team for their help during the difficult process of selling my late mother's house. They were caring, compassionate and professional."

Cons:

• "Dishonest agency. Property which they were selling was not suitable for mortgage purpose."
• "Jordan from Camberley branch very untrustworthy and dishonest."

Customer Service

Pros:

• "The whole team are friendly and make you feel like you matter."
• "They really truly care about the customer and understand the emotional experience it all can be."
• "They were always on hand to help, showed us a wide variety of properties and made the entire process smooth/easy."
• "They know you and care."
• "Lovely friendly staff, very helpful in helping us buy our first home."
• "The team here strive to give all clients their best. Behind the scenes they just get on with matters and go the extra mile to keep the whole sale process working efficiently."
• "They are so warm and friendly and really want the best for you."

Cons:

• "However, we were dissapointed to read that our seller had accepted 'an offer that was more than we had asked for', telling us we've likely overpaid for the house that requires lots of repairs."

Efficiency

Pros:

• "We were under very tight timelines to complete the purchase and can't praise Ben Fordham highly enough for his diligence concerning this sale."
• "The Team at Blackwater certainly went the extra mile to secure our sale within six days of marketing the house."
• "Had 8 viewings in one day and it was sold within a week."
• "The process was quicker and smoother than expected."
• "It can be quite daunting as a first time buyer but I really havnt felt like this during the process with Seymours and they did a fantastic job completing within around 2 months from offer!"
• "Sale to completion took less than two months. And always kept me informed."
• "The task of selling my parents home after my father died was a daunting one... The sale went smoothly and completed quickly."

Cons:

• "Had a viewing booked in for Saturday...no one did, even until now."

Integrity

Pros:

• "You provided me with a fantastic honest service, No flannel just an accurate selling experience."
• "Totally professional and operate a very personable service.. straight talking and to the point ... definitely not your stereo typical Estate agents."
• "The staff at Seymours gave me genuinely useful pricing advice, not just chasing the money, but being realistic about the work that needed doing."
• "We’ve received a professional, friendly, honest and approachable service throughout, that has simply been stress free."
• "I highly recommend Clare and the team for their understanding of their clients needs, their knowledge, integrity and professionalism."
• "This is a very personable and locally minded agents that clearly fosters a deep love for and long standing friendly knowledge of local neighbourhoods."
• "James was very personable and professional in the way he handled price negotiations."

Cons:

• "Property which they were selling was not suitable for mortgage purpose... So much money lost because of them."
• "They were blaming my bank or other lenders.. (We found other property and it was accepted perfectly fine!)"