Orchard Estate Agents Reviews Summary

Customer Service

Pros:

• "The customer service we received with Orchard has been outstanding from the start."
• "Richard, Client Manager at their Camberley branch, was very diligent at keeping up to date with the timing of the availability of the property."
• "Always responsive and helpful."
• "Communication has been brilliant from valuation through to completion."
• "The level of communication was great and timely."
• "Everyone I have dealt with at Orchards have been very friendly and have tried to make things as smooth as possible."
• "Jasmine at the Camberley office has always been willing to 'go the extra mile' to get things done."

Cons:

• "During the busiest house market on record, Orchard By Bridges failed to find a buyer for our property after 3 months."
• "One agent showing the house to a car enthusiast, had no idea the property came with a garage."
• "By far the worst estate agents going... Incredibly rude staff who not only didn’t bother to reply to our emails."
• "Terrible estate agents, only contact you/reply when they need something but when you want information... they haven't responded to emails for almost two weeks."
• "Communication is a little haphazard and frustrating and a lot less professional."
• "Very poor communication from the Agent. No-one ever answered the phone, always voicemail."
• "Callback requests were ignored."

Professionalism

Pros:

• "David was a great asset and delivered what he had promised from the get go!"
• "Daniel Findlay of Orchards/Bridges was refreshingly honest and professional in the sale of our house in Camberley."
• "Orchard by bridges is professional, efficient and courteous and always respond immediately to any queries throughout the whole purchase process."
• "Very experienced and professional Estate Agents."
• "Dan Dwyer who was really a Helpful, efficient and professional gentleman."
• "First class service from the helpful advice going onto the market, communication and pro-active during the viewings and well informed during exchange and complete."
• "Top-notch service from David Ramon, whose patience and professionalism shone through during the sale of my house."

Cons:

• "Having lived in an insect infested flat for ~2 years where the landlord refused to accept any responsibility... my experience with Orchard has been completely tarnished."
• "Several issues were encountered such as broken toilet seats, a faulty sink drain, cracks in various areas, torn silicone and list goes on."
• "When apartment was handed over, it appears that the cleaning was subpar, with minimal attention given to detail."
• "I will not recommend their services as they are untruthful and dishonest."
• "Stay away. My agent, David, was near to impossible to get ahold of or get any straight answers from throughout the entire process."
• "We even had to write our own House verbiage. 5 viewings in 3 months. Minimal feedback."
• "Stay away what a bunch of COWBOYS stay away."

Agent Performance

Pros:

• "David is a very good estate agent. He makes it his business to know everything about your house, the area and the market."
• "Sean was able to secure several viewings for us and we were very impressed with his very quick response."
• "Dan was so incredibly helpful in our journey to finding our new home."
• "Hayley, sales progressor at Orchard by Bridges, was amazing. Brilliant communication, prompt responses and kept the whole chain moving."
• "Jasmine Robinson has honestly been amazing!! She is so friendly whenever we speak on the phone, always responds to my emails and phone calls."
• "David Ramon with his courteous and respectful approach, the service I received has been exceptional."
• "Jasmine went above and beyond in pushing the sale of our house through. She was professional and her communication was brilliant."

Cons:

• "All the questions asked by my wife and myself was answered and received a nice fact pack about the area."
• "The patience with which she handled the deal and and saw it to completion is highly appreciated."
• "Staff are very friendly and providing full flexibility to fit my time for viewing."
• "I would highly recommend to use Orchard by bridges!!!"
• "Great customer service! Was having difficulties finding a property that satisfies our standards and was lucky to find a perfect match."
• "Will is absolutely brilliant, you don’t feel like you are just commission you actually feel like he genuinely cares."
• "Dan the estate agent has been extremely helpful, going out of his way to help me with any enquiries and always quick to respond."