haart Lettings Agents Clapham Common Reviews Summary

Agent Performance

Pros:

• "Carlo Dursi from Haart Clapham, who has been an excellent, highly knowledgable and professional lettings agent."
• "Maitane from HAART Letting made our search for a new flat painless and easy."
• "Loraine helped my friend and I find the perfect little flat."
• "Jennie Tomkinson has been our lead property manager since we moved in Feb 2021 and she is brilliant."
• "Sharif Robert is a very personable agent that puts you at ease immediately when viewing."
• "Dealing with Mai at Haart Clapham has been a dream."
• "Jennie makes our job very straightforward, always responds to any issues that may arise and resolves them very quickly and professionally."

Cons:

• "Poorly trained and don't give a damn about the customer."
• "Extortionate fees charged our new tenant £360 just to change a name on a contract!!"
• "Flat was presented dirty no end of tenancy cleaning done, with on and off electricity."
• "This is not an agency, these are hustlers!"
• "Worse estate agent possible."
• "Slimey liars and the branch manager Christian is completely useless."
• "Deposit not protected and a crooked landlord (Mr Hassan) who refused to release it until TDS were contacted."

Communication

Pros:

• "He is responsive and tentative to all my questions and concerns."
• "The staff is very friendly and responsive, and they helped me a lot both in the house search process and in the first days in the new apartment."
• "Haart have been great at managing my property and they’re always clear and thorough with their communication."
• "At the slightest problem in the apartment, Jennie responded promptly, correctly advised and got out of her way to find solutions."
• "The Management has impressed me by their professionalism."
• "More efficient than other letting agencies I've dealt with. Special thanks to Yvette and Jennie who are both consistently fast to respond to all queries."
• "Jennie and Haart in general were consistently professional and excellent throughout."

Cons:

• "Do not respond to emails then they charge you for the mistakes they made."
• "What bothered me is that as soon as we got the contract in the beginning, we had been asked to leave Haart a 5 star review on google."
• "Their answer was again very vague and they told me they would call back when they received the document."
• "Despite the fees they till took nearly 4 weeks to actually change the name."
• "The agency took advantage of that fact and basically duped me out of 500 pounds."
• "As soon as I told him I don't want the apartment after all, he wrote to tell me the deposit was in fact non-refundable."
• "Have ignored all emails and phone calls."

Professionalism

Pros:

• "I am really happy with the service and professionalism received from Danilo at Haart Clapham."
• "Elizabeth is extremely professional and always available to speak when needed."
• "Branch Manager Oliver Haley had impressive local knowledge which was a significant reason why I chose haart."
• "Jennie has also been hugely supportive. They are a great team and I can't recommend them highly enough."
• "Mai has been lovely and very professional from beginning to end with our search for a new home."
• "Mai was quick to arrange viewings and did them in a safe manner."
• "Had an excellent experience with Haart lettings, in particular Aaron Delaney."

Cons:

• "I have had mixed feeling about Haart's management during the first 10 years dealing with pretty average managers I had to chase communication wise."
• "The only 'con' I would say is, the day we should have moved in, it was supposed to be on the morning, eventually due to some circumstances we were only able to move in late at night."
• "The agency submitted false documentation on behalf of the landlord to help him claim all of my deposit worth over 2000£."
• "Highly unprofessional and intentionally dishonest."
• "I am probably now in a dispute over rent and deposit and also taking a toll on my professional and personal life because of this."
• "We exited our flat over a month ago and no one will speak to us regarding our deposit."
• "Never have I dealt with more incompetence than when renting through Haart."