Mercedes-Benz of Teesside Reviews Summary

Customer Service

Pros:

• "Fantastic customer service from start to finish. Especially Mark Moore and the ladies on the front reception desk."
• "Truly excellent customer service from everyone I liaised with."
• "The customer service was excellent. Our sales person was Haris who provided a very professional, informative and friendly service."
• "Fantastic customer services from Mercedes-Benz of Teesside."
• "Great customer service from a quality car dealership."
• "Brilliant customer service from Martin Roberts at MB Teeside."
• "Amazing service, couldn’t be happier from the moment I first enquired in store."

Cons:

• "Time wasted. No solution was given."
• "Poor communication."
• "Unfortunately the dealership didn't honour commitments they made and 5 1/2 years of kicking into the long grass with the ombudsman."
• "Overall very poor!"
• "They don’t care about your time and how long you wait."
• "This is just not how you should build relationships with your clients."
• "Business lacks integrity."

Sales Experience

Pros:

• "Great experience throughout and by far the easiest and most accommodating dealership I’ve worked with."
• "The service and experience we received from Craig Luck was exceptional from start to finish."
• "Greatly appreciate the support and handover process for our car. Fantastic liaise by Dean Smith throughout the sales process."
• "The service was fantastic from start to finish with everything done to fit to my needs."
• "I have nothing but praise for the way my wife and I are treated by Harvir who dealt with our new car purchase."
• "Overall, I had a excellent experience at Mercedes-Benz Of Teeside and would highly recommend this place if you're looking for a vehicle with a professional customer service."
• "Best dealership experience I've had."

Cons:

• "The Managing director, Jeremy, if he make you a promise, don't expect him to honor it."
• "Been to this dealership for previous repairs and purchases of parts and always had very good service. However when faced with a problem on my vehicle... not only did Mercedes refuse to cover any cost they gave me a quote of £1300 to change rear air vents."
• "The computer kept crashing so instead of 1 day the car was in the garage for a week."
• "Always amazes me that the people selling cars seem to have less knowledge and information than the customer..."
• "I was also concerned about the number of people complaining in reception."
• "Upon arriving at MB I was assigned a chap called Mark, whom was not willing to entertain any discussion on the matter."
• "Would not recommend, go to another garage where you will get reasonable prices and won’t have to deal with a rude Pink wannabe."

Facilities & Showroom

Pros:

• "The ambience of the car showroom is very welcoming and charming."
• "A clean, smart showroom and quality mercedes-made cars."
• "The layout of the dealership was modern, clean, fresh and inkeeping with the brand image without being over the top, yet maintaining a touch of class."
• "The showroom and facilities are fabulous."
• "The pods in the showroom to do work whilst waiting are absolutely brilliant."
• "I found the showroom of a high standard & from the girls on reception to the sales team all very professional."
• "From entering the showroom to delivery of our car, the service was 5 star."

Cons:

• "I wasn’t expecting to be here from 9am til now (2:15pm) for an MOT... Car failed mot which hasn’t helped."
• "Would have been 5 stars but we waited nearly 2 hours for our courtesy car to arrive."
• "Went today to hopefully purchase an a-class. Spent 30 minutes waiting And they finally sent over a person who was lovely but not in sales so couldn’t tell me about availability or cost."
• "Just to diagnose a problem, you have to wait whole day because they will not look into your car until at the end of the day."
• "The last weeks up to the run up to my MOT was nothing short of a disgrace."
• "The management team can’t provide answers to explain how this has happened."
• "Their integrity and respect is zero."