Toby Carvery Cleadon Village Reviews Summary

Customer Service

Pros:

• "Service great. Good selection of carvery and value for money."
• "Our server was very friendly."
• "Great customer service tonight staff are always friendly and polite excellent social distancing measures in place."
• "The staff are really friendly and helpful."
• "Staff are extremely friendly and helpful, we were with my 9 day old baby (who didn't cry one btw) and her grandparents."
• "Very welcoming, very friendly, a warm reception."
• "Seated and greeted immediately and an order for drinks taken."

Cons:

• "Nothing made me feel welcome, not even asked if we wanted a second helping of drinks."
• "She didn't smile or make us feel welcome."
• "Service & food was good. However, whilst eating, looking around the dining areas, absolutely disgusted with the filth."
• "As soon as you enter you are having to wait to be seated."
• "service at the food counter is slow"
• "We had to ask four times for our glasses for the refillable drinks."
• "They were so short staffed that when the waiter forgot to put our drinks order through there was no-one around us for such a long time to call over and ask."

Food Quality

Pros:

• "Meal you couldn't fault. Excellent selection of meat and vegetables."
• "Our meal was lovely, every thing spot on, meat was fresh and very nice and tasty."
• "The food was lovely."
• "The carvery was well stocked everything was hot and well presented."
• "Food and service as always really nice staff always friendly and welcoming."
• "Food from carvery was lovely, hot and very tasty."
• "The food was delicious 😋😋 Service good and staff very helpful."

Cons:

• "very disappointing"
• "Chose to have the beef which unfortunately must have been the end of the joint as there was next to no beef and only slices of fat which were totally inedible."
• "All the vegetables where dried out and had to dig to find some edible."
• "gammon was substandard food was only warm and various veg not ready"
• "The food is ALL overcooked. Bacon is like cardboard."
• "Ordered a click and collect..disappointed to say the least...meal was cold and had to be microwaved when I got home."
• "The hash browns were dry, hard and tasted like they had been cooked and recooked a number of times."

Ambiance and Cleanliness

Pros:

• "Lovely carvery in a nice old pub building."
• "Nice cosy atmosphere, nice staff and carvery is mostly always nice."
• "it's well build building dating back many years not to mention how beautiful it is"
• "Genuinely feels like a village pub/Carvery even though you know it's part of the biggest chain in the UK, they keep the balance just right!"
• "Parking is free, inside is welcoming although a little dated but it fits the atmosphere."
• "Lovely clean restaurant with friendly staff."
• "Really nice food, friendly staff."

Cons:

• "The place needs better lighting, the air con fittings in the ceiling need cleaning as well as a re fit as it’s very tired."
• "Pub was a bit dated and could do with a makeover."
• "The place is in need of a serious renovation."
• "Its a bit shabby, needs some work and entrance areas aren't very welcoming."
• "The disabled toilets are terrible always wet and sometimes in need of a clean."
• "Toilets needed attention, hand dryer wouldn't work and toilet roll all over the floor."
• "Floor around the carvery was disgusting, food, gravy and napkins all over the place."

Value for Money

Pros:

• "For the price, it was OK. There was plenty of selection in the carvery and side dishes and the gravy was quite nice."
• "Staff really friendly carvery was very tasty and loads of veg to choose from meat was tender and was plentiful all for under a tenner."
• "Definitely can't complain for the low prices."
• "Good food at a reasonable price."
• "Great value for money."
• "No complaints & excellent value for money."
• "Very good prices, value for money, more so Monday to Saturday, and when you can make use of Vouchers or Deals."

Cons:

• "I also think it's a shame you have to pay for parking before 5pm it would definitely put me off visiting on a lunch time."
• "you have to pay for parking"
• "Wouldn't visit again at £17 for 2 with drinks."
• "Sometimes paying for a large carvery but not getting a very large serving of meat."
• "The meat portions were measly at best, half a slice of see through Turkey and Beef, literally the smallest portions ever."
• "drinks are very expensive"
• "Even at half price you feel robbed."