Defcon Airsoft Reviews Summary

Customer Service

Pros:

• "the team were really helpful with all the questions I had to ask."
• "And the customer service was straight to the point and got everything sorted for me first time around."
• "customer service here was great in helping me out and retrieving my package."
• "The support team has been fantastic with providing tracking information and backorder information."
• "Honestly the guys in there were so down to earth and friendly."
• "staff are extremely helpful and exchanged the item for me happily."
• "Great customer service."

Cons:

• "This is ongoing but it’s been a few weeks without much progress so it does leave a sour taste."
• "I will not be using them again."
• "Company is a joke absolute waste of time writing this and still not received my order which I’ve been waiting two weeks for… would not recommend them to anybody."
• "Your better off going elsewhere."
• "Defcon still hadn't sent items after 9 days... Five days later, I got an email saying it was being dispatched for next day delivery but it never arrived."
• "I ordered a gun back in February and still haven't received it and iv not been contacted by the company, the customer service is a joke at best i will not be using them again."
• "haven't received my package yet but all i can say is that emails don't come to tell you when your delivery comes."

Product Availability and Quality

Pros:

• "Great advice. Loads of stock and had everything we needed."
• "Got a TM PSG1 EBB works great! And came way earlier than expected."
• "Both of which arrived promptly once shipped and in full working order."
• "The two tone service was better than I had expected and my partner was thrilled with his present."
• "Great variety of Airsoft products and accessories."
• "The gun works really well."
• "They always have a solid stock of Airsoft RIF’s and accessories as well as a mini firing range."

Cons:

• "Ordered a MB03 VSR in 2 tone. 3-5 working days is the usual time it takes for this process. It's now been 7 working days."
• "I bought a g&g warthog from them and they were out of stock so when I phoned up to see when they will have it in they said they're not ordering it anymore."
• "After closer inspection it had been damaged In transport and the sight had broken off."
• "I waited 5 days and then received an email saying it was out of stock which I was absolutely gutted about."
• "I was sold a gun that didn't work on arrival."
• "However, the other item (a green gas pistol magazine) was faulty."
• "Extremely disappointing company. Selling broken Guns."

Delivery and Responsiveness

Pros:

• "Excellent service and super fast delivery."
• "Very reasonably priced, swift delivery, quick response to emails."
• "Defcon airsoft is a great online experience for shopping prompt fast delivery and very helpful with advice."
• "Very impressed with this company having ordered airsoft equipment (for my son) previously from a different company and it taking weeks to arrive defcon had my order out within days!"
• "Will purchase again, plus prompt delivery."
• "Parcel arrived in excellent condition, very happy!"
• "My order was posted the same day. It was really well packaged. I received my order the next day."