Stoneacre Dewsbury Reviews Summary

Category: Car dealer

Address: 1073 Leeds Rd, Tingley, Batley, Dewsbury WF12 7JB, United Kingdom

Phone: +441924444655

Rating: 4.7
based on 345 reviews.

Customer Service

Pros:

  • "Chris was amazing at looking after me and getting me the best of everything."
  • "Purchased a new 3008 from Nas at stoneacre dewsbury, His customer service was second to none."
  • "The salesman Matt was inspirational and helped me getting my new car every step of the way."
  • "Zayne approached us with a friendly manner and made us feel very welcome."
  • "Bought a car from Naz, was a great experience and he couldn't do enough for us."
  • "Jamie our sales representative was amazing throughout the whole experience of purchasing my new Suzuki Vitari."
  • "Brilliant service from Nas from the very start, introducing himself on the forecourt all the way through to purchase."

Cons:

  • "Also the job was not done properly especially with cleaning the car."
  • "All in all a total waste of time and money and my car still has an undiagnosed issue which apparently I cannot trust Peugot to deal with."
  • "When the car was returned to have the missed bits sorted the sales team made my partner feel very uncomfortable and tried to blame us for them."
  • "Sales staff tone changes after they have your money! Major Flaw!"
  • "They are unwilling to solve courtesy car problems and biggest drawback warranty problems and keep you waiting..."
  • "By this point the handbrake was failing despite being told it was okay, which in my opinion is very dangerous."
  • "Had the audacity to blame me for not knowing that it would take longer than they said."

Dealership Experience

Pros:

  • "Just bought my new car from Stoneacre Dewsbury and the service was amazing."
  • "Highly recommend this dealership."
  • "Fantastic experience at Stoneacre Dewsbury today 15/06/2019."
  • "A great visit to Stoneacre Dewsbury to look at cars. No pressure from salesmen, yet they were full of information about the cars when asked."
  • "This is the 2nd time I have received excellent service from the team at Stoneacre dewsbury mainly zayne who was my sales executive."
  • "A big thank you to Chris and the team at Stonracre Dewsbury for the excellent experience."
  • "All the staff at the Dewsbury branch are very helpful and friendly."

Cons:

  • "Upon getting in the car it was dirty and had 30 miles left of petrol in."
  • "I bought a car from Jamie in January, i was never told that the car had some body work damage on it."
  • "Avoid like the plague, father in law recently took his car in for a service only to be told it required a further £720 worth of work doing."
  • "I purchased a car from Stoneacre in August 2019 and the whole experience since point of sale has been awful."
  • "I have dealt with this company for 15 years, buying 4 cars from them, and have watched the customer service plummet over the last 2 years."
  • "They cancel orders without so much as a phone call or email to notify customers."
  • "Edit if I'm honest not happy with any after care we received we've basically cut off all contact with them just paying for it now totally regret changing my astra for this car will never get another car from here."

Staff and Sales Team

Pros:

  • "Mat was excellent, got my friend her very first car, and offered me a test drive in the process, which I'm considering in buying."
  • "Fantastic service by the team. Our main contact was Jamie who was great to deal with."
  • "Friendly service from John, excellent cup of tea."
  • "Jamie was fantastic tonight helping us get the deal to suit our budget."
  • "My sons latest purchase was dealt with by Matt who looked after us from start to finish including a lovely bunch of flowers for mum!"
  • "Chris was amazing, extremely helpful and friendly."
  • "Just bought my new l200 from Jamie at stone acre Dewsbury. I’ve been buying cars sine Adam wa a lad and this has been the best experience I’ve had will recommend Jamie and Greg for your next car."

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