Address: 183 Bradford Rd, Cleckheaton, BD19 3TT, United Kingdom
Phone: +441274863700
Rating: 4.6
based on 247 reviews.
Customer Service
Pros:
"Hi Saif, thank you so much for your assistance and advice in purchasing my upgrade of car to a Fiat 500."
"Fantastic sales experience sales executive Hannah was wonderful good old fashion service they all made me feel very comfortable appreciated couldn’t do enough for me."
"The staff were lovely& very helpful, especially Sinead, who did not bombard me with emails or phone calls, just provided the right level of interaction and had fantastic customer service skills."
"Very friendly group of people."
"Great service, friendly professionals all down to earth, polite and easy to talk to."
"So nice to have a pleasant experience buying a car without the sales pressure."
"I’ve recently purchased my 3rd car from Stoneacre Bradford road and always receive excellent customer service."
Cons:
"I spent about 2 hours at Stoneacre, and no more than half an hour maximum in company with the salesman, who was constantly distracted and called away to speak to other people."
"I just want my car back, I truly regret the decision for it to be taken to this garage."
"The car wasn't ready when it was supposed to be, made late for work because of this."
"Very bad service. Our visit there and out enquiry and was expecting Call and final quote on car but no response even I call them multiple time in response they cut my call and once they says we will call you back but no response."
"Customer service is very poor, each time I call for an update everyone has a different thing to say."
"I just feel that once they had my money they didn’t care about anything else."
"Unfortunately his team failed to deliver what he had promised."
Sales Experience
Pros:
"Went to look for an Abarth and was greeted by Mo who was absolutely brilliant made to feel at ease straight away!"
"Outstanding service from here,everyone is a credit to this place,so friendly and helpful."
"Went to test drive a new car on Thursday and signed up on the spot to a really great deal."
"I was able to drive away the same day though which was a total bonus!"
"Helpful sales assistant."
"We recently bought a car from Stoneacre Cleckheaton. The process from start to finish was seamless and enjoyable."
"I bought my car on 25th August. The whole process was speedy and efficient."
Cons:
"Also, I told the salesperson I did not want to buy your GAP insurance but was texted, emailed and telephoned many times by your staff trying to persuade me."
"When to look at a car advertised for sale. On arrival was advised that it had been sold some days prior, but head office had not removed it from the website."
"It would be zero tried selling me a car at 22% apr told me that’s all I can get amazing went to Arnold Clark and was sold a car literally no where near that rip off."
"I have never ever in my life met such fraudy bastrds."
"Also, when I changed my last car I purchased a 3 year service plan and when I tried to transfer it to my new car I was told I didn’t have one!"
"I bought my current car about 6 months ago and I was given the car with a broken wing mirror and nobody has been in contact with me to arrange to replace it, very disappointed with that."
"I did want a 5 door car and bought a 3 door car without realising until the next day."
Facility & Location
Pros:
"Great location and ample parking."
"Sending a great big thank you to Mark and all of the team at Stoneacre Cleckheaton, Bradford Road."
"Fantastic service from beginning to end - sinead made us feel welcome and supported us brilliantly throughout the purchase of our new car."
"Brilliant staff on hand making the experience quick and simple straight to the point i would recommend them to anyone found a car at another stonacre site and the brought it checked it cleaned it ready for my test drive within a couple of days happy with the car will be getting my next car from here."
"I would like to single out Sinead at the Cleckheaton branch for an outstanding effort, above and beyond, to source and deliver a 72 Reg Hybrid that was in stock and no waiting time."
"Very friendly helpful staff who made you feel supported when choosing a car rather than pressurised."
"The price was extremely competitive and the overall service provided from pick up to delivery back onto my driveway was as always brilliant."
Cons:
"It is frustrating for customers that car dealerships make their sales people leave their client to consult with a manager every few minutes to negotiate a deal."
"What a bunch of cowboys and monkey this outfit is."
"Tried everywhere online and in scrapyards to try and get front fog grill for my pre facelift fiat 500 sport."
"A heads up people, just had my 2nd service on my Abarth Competizione and stoneacre have tried changing me £24.28 + vat and fitting for an air filter they haven't even change."
"I attempted to clear the screen to find there was no washer fluid."
"I have lost all trust and feel lied to, what other things have they said they have done but haven't (not just me other customers too)."
"This is the 3rd vehicle I have bought in the last 12 months and it was my worst experience."