McDonald's Reviews Summary

Order Accuracy

Pros:

• "Staff are nice and they rarely screw up."
• "A lovely lady called Christine sorted us out and made sure we received our order."

Cons:

• "They have regularly got my order wrong one time giving me two breakfast muffins containing only an egg in each."
• "Ordered double cheeseburger got single cheeseburger also chips were cold."
• "Having rung my local mcdonald's to request the rest of my order they refused to send it out to me."
• "The staff out number the customers yet they make you wait 15mins for so called fast food."
• "Very poor, get orders wrong a lot, can be waiting a long time for order, the male managers are very rude, staff seem traumatised."
• "Orders are 90% wrong the majority of the time."
• "They constantly forget things - and it's usually not just something simple, but literally entire burgers from large meals are consistently missing when ordering for Delivery."

Cleanliness

Pros:

• "Standard McDonald's, food is prepared quickly and staff clean frequently."
• "The restaurant is clean and tidy every time I go there."
• "Most friendly staff the place itself very clean, some seats near to Windows very uncomfortable, food and drink warm, chips not greasy all in all one of the better McDonald's."

Cons:

• "Upstairs the tables were not clean, the floor was covered in chips and straws."
• "Tired and looking dirty..always fights going on here very intimidating place."
• "The place is usually filthy with overflowing bins, dirty tables and floors with old food strewn about."
• "Restaurant was filthy with discarded food on the floor, bins overflowing, tables dirty."
• "One of the filthiest mc donalds i have every been to."
• "Ate upstairs and most of the tables were filthy."
• "The worst McDonald's I have been in, upstairs the tables were not clean, the floor was covered in chips and straws, staff just stood and looked while holding a broom, then disappeared."

Service

Pros:

• "Was served quickly with no fuss."
• "Service was fairly speedy even though the restaurant was very busy on a summer's day in the school holidays."
• "Got looked after by a guy named Tom, and he could not have been more helpful and polite, thanks Tom."
• "The service was very good when I was there - I stumbled over my cane and they reassured me, gave me a replacement meal and carried the tray to a table for me."
• "Very short wait as all staff worked to their full ability providing good service."
• "Not very busy when I was there; service was quick."

Cons:

• "Have been harassed by the staff after complaining about an order that they got wrong."
• "Only one machine operating, opted to eat in and booked and paid only we couldn't eat in as all the seating area had been closed off."
• "Long wait times for order to be ready due to volume of UBER eats orders."
• "Absolutely poor staff. Loads of staff behind the counter cannot even move for each other and totally ignored me when I went to collect order."
• "They have a terrible set up where half the counter is dedicated to packing deliveroo orders etc this means paying customers in store are made to wait longer."
• "Staff member standing over people in a very intimidating manner."
• "The delivery drivers they have working for them are shocking the food is eathier cold or late when it turns up."

Food Quality

Pros:

• "The food was fast and still warm."
• "Food was good."
• "Such fine cuisine the food is spectacular and is great quality 100% real chicken."
• "The food has always been well-cooked."
• "Food was good and fresh and we even went back later for a coffee and a hot apple thingy! Not had one for years. Very nice!"
• "But the chips were very nice :)"

Cons:

• "The foods only fit for the bin."
• "Food is always cold, and if it's hot it's soggy!"
• "The food was disappointing. The fries were not as nice as nice as most other Mcdonald's."
• "Fries usually cold."
• "Burgers were so thin it was an insult to call them burgers!"
• "Mac chicken sandwich, the breaded coating was very sweet and the lettuce was with a very acidic mayo or salad cream."
• "Absolutely disgraceful I’ve now had 2 orders messed up I ordered 2 Big Macs 2 large fries and one coke but they give me 1 nuggets 2 small fries and no cokes."

Ambiance

Pros:

• "Still as busy, but the service, food and atmosphere is still great."
• "Nice amount of food on the menu."
• "Most friendly staff the place itself very clean, some seats near to Windows very uncomfortable, food and drink warm, chips not greasy all in all one of the better McDonald's."

Cons:

• "Meet up for crackheads and little chavs, unfortunately not a place where you could feel comfortable taking kids anymore."
• "Tired and looking dirty..always fights going on here very intimidating place."
• "Not the best environment for young children, a verbal fight broke out between 2 grown drunk men in the middle of the restaurant."
• "This place always feels a little intimidating and rowdy anytime after 7pm."
• "Absolutely diabolical! Me and my kid went here to get something as we were starving from all the walking we had done until a girl with blonde hair started to play an audio repeating 'Death To America'."
• "Hub of Harrogate for the brain dead snowflake generation planning their revolution and independence on the free WiFi."
• "Visited today with my two well behaved children. Sat uncomfortably downstairs observing an older male member of staff hovering over two teenage girls who were sitting in the corner minding their own business."