Halfords Autocentre Staines Upon Thames Reviews Summary

Customer Service

Pros:

• "Always a good experience at Halfords Autocentre Staines. Staff are friendly, knowledgeable and trustworthy."
• "Not all chain companies are out to get you!! Came here a year ago and was just remembering what lovely and quick service I had."
• "Extremely happy with the help from the whole team at Church Rd."
• "Excellent customer service from Ram and his team, they went above and beyond to carry out the necessary repairs on my car."
• "The customer services were excellent - efficient, on time and the staff was very friendly and helpful."
• "Very friendly customer service from Michael, the manager!"
• "The staff are really polite and respectful - I cannot fault them."

Cons:

• "terrible service! try to book Mot test with them, first appointment got cancelled by them."
• "Worst service experience I've had over past 11 years."
• "Worst experience ever, avoid this garage...they are trying to find any small reason so you don't pass the MOT."
• "The whole experience was awful. Dreadful service. Poor Customer service."
• "Really bad experience. They tried to upsell me."
• "Very unhelpful service and I will not be returning."
• "Unacceptable behaviour... His whole attitude was a disgrace unprofessional. And poor Customer service skills."

Efficiency and Timeliness

Pros:

• "Gave comparable prices for all work quoted, didn't push me into anything and let me know about deals and offers available."
• "They fixed our car quickly and efficiently for a good price and kept us informed through each step of the process."
• "Easy to arrange, text confirmation within seconds, MOT done within the hour."
• "The job is easily booked online, everything is done on time with clear update and no delay."
• "Full service and MOT here. Work was carried quickly efficiently and I was kept in the loop throughout of any problems."
• "All issues were resolved quickly and the car was returned earlier than expected."
• "Excellent MOT Service from Ram who went the extra mile to organize minor but required remedial work and retest."

Cons:

• "Had a winter check booked for 9am on 1/11, my car didn't get seen till 11am."
• "I arrived 3 minutes late for an mot as I struggle to get around with 3 children under 3 and a five year old. Literally got told it’s thrown the whole day out now it can’t be done until next week."
• "I returned after an hour and a half to find they had not even looked at it."
• "Took two hours to change two tires even though I booked it in on a time slot with them."
• "Not a good experience... Booked in for one date, received a call to say they could do a day earlier... fine by me... took in at 08:30 1st job... Great... lost myself for an hour and a half in Staines as agreed... returned at 10:00 to find alignment had not been started."
• "What an absolute joke. If they had said its going to be this long I would of gone for a walk or told them to cancel it."
• "I booked my MOT online for 10:15 about few weeks before it is due, I had a phone call that there was a double bookings and online & they had to move by booking to 13:30."

Integrity and Transparency

Pros:

• "They did not try to rip me off like most others! Honest, friendly and welcoming staff."
• "These days it can be hard to find an honest and decent mechanic, that's why even though I moved out of the area I still take my car to Ram and his team."
• "He could have replaced the parts and I would have been none the wiser but he told me that he managed to fix the part instead of replacing it so there was no charge for that."
• "The Manager (Ram) has a real no rip-off feel going on in that place and he will always check to fix something before replacing parts."
• "They pulled a nail from my tyre tread free of charge and left the car clean."

Cons:

• "They broke off three of three ignition coils to get at the spark-plugs and then charged £162 to put new coils on!"
• "Suspicious that tyres are being rated as 'cut to cords' that are serviceable."
• "Additionally grossly overcharging on parts (more than double the price available to 'Joe Public')."
• "Steer clear, they take money for work that hasn't been carried out."
• "Very bad experience. I took the car for engine oil and filter change... They definitely didn’t change the filter and I doubt that they changed the oil at all."
• "Had MOT and tried to con me to unnecessarily replace a headlight that where the beam was too low."
• "I'd avoid this Halfords. It will cost you massively. They are terrible for add on sales."