Address: Hindpool Rd, Barrow-in-Furness, LA14 2NA, United Kingdom
Phone: +441229824334
Rating: 4.1
based on 197 reviews.
Customer Service
Pros:
"Wanted to do a special mention to Gemma who was so lovely and friendly and couldn't do enough."
"The staff were friendly and the toilets were clean. Plenty of outdoor seating, too."
"Fantastic customer service, every member of staff we spoke to was helpful and friendly."
"Staff are very friendly and polite."
"We felt safe and well looked after and our meals were excellent."
"Service was great and wanted to do a special mention to Gemma who was so lovely and friendly and couldn't do enough."
"The staff were very attentive without pushing you."
Cons:
"Needless to say I won't be coming back here, nor should you come here if you're looking for something nice."
"Terrible...... customer service totally shocking, young lad who'd forgot to bring out our puddings eventually brought them out slammed them on the table didn't apologise."
"Staff not sure what they are doing."
"Came here whilst on holiday and first server was rude and abrupt."
"Very slow inefficient service."
"Unfriendly staff member, terrible attitude, kept me waiting for my drink while she served customers behind me."
"Server on the till was rude and short temp with my whole party of 18."
Food Quality
Pros:
"Food is always great."
"The food provided in the boxes was plenty and really good."
"The food was really good and Gemma worked her socks off to make sure everything went according to plan."
"Fantastic experience, food is great. Second time back here and second time having the 20oz megasaurus steak."
"The food arrived and was delicious."
"Food here is really nice."
"The food was excellent and the portions large."
Cons:
"Absolutely appalled, as dessert then took 30 minutes to arrive and all hot cakes were cold and ice cream had almost fully melted."
"Very disappointing Sunday lunch. Didn't live up to expectations as stated on the menu."
"The food is standard microwave grub, with prices to match."
"Food wasn’t the best."
"Food is basic ms cheap, not as nice as the menu sounds."
"Food was very poor, I ordered a club sandwich and received a baguette with chicken and burnt bacon."
"Food was mediocre nothing fancy ping food (microwaved) I'd say chicken was very processed."
Atmosphere & Cleanliness
Pros:
"The restaurant was very busy, but had a welcoming and vibrant atmosphere and we were able to sit in a lovely booth."
"It was warm and very welcoming with nice staff and everything looking clean."
"Warmly welcomed by Rachael despite our non booking."
"Everybody had a great time and the kids really enjoyed the soft play."
"We will definitely be returning to this establishment and will be recommending it to everyone too."
"The atmosphere was amazing the decor was very christmasy we had a lovely time so thank so much."
"Lovely atmosphere!"
Cons:
"Came here today play area was OK tho no ball pit got some food took over an hour!"
"No consideration of hygiene as all kids toilets were blocked and all tables were sticky and covered in food."
"Only thing off-putting was the toilets, one of which was out of order and the other was quite grubby looking and needing a ferurb in my opinion."
"Uncared for and unloved. Poor quality decor, damaged seating all over."
"Place a bit grubby."
"There was no hot water in the female toilets."
"Play provision poor and expensive."
Value for Money
Pros:
"Very cheap and quality is above the price had meal for 4 and we all had a dessert and drink for £40 we were all full and had nothing bad to say."
"The prices are also very fair for the portion sizes."
"And for the quality of the food you get. The price can't be beaten."
"The menu catered for all tastes and I even made room for desert which was beautiful too, and everything on the menu was very reasonably priced."
"And it's only £13.99. Great value for money and with a Wacky Warehouse next door, families probably have a great time too."
"Food is reasonably priced and tastes great."
"2 for £7 cocktails are hard to beat on value for money."
Cons:
"Food would be ok, if they would let me eat in the restaurant, but no. As I have kids playing, I have to watch them. There is no proper stuff. I had to eat in a noisy and dirty playground like room with kids all over."
"Total waste of £52. Won't be returning."
"Then my cousin was sold vegetarian ice cream for one of her children who has a terrible allergy to anything dairy 10 minutes later after she'd paid, they suddenly realised that they didn't have any so were told to choose something else, they did however for the inconvenience they had to put more money to it."
"All my meat was dry and chewy, one of the worst meals we've ever had."