Sainsbury's Reviews Summary

Staff and Service

Pros:

• "Has polite staff and great stuff on offer."
• "Staff are very friendly."
• "Friendly staff who are always assist - especially when I've forgotten my spec's."
• "Staff are friendly and helpful. One of the better stores in Exeter."
• "Helpful friendly staff in all departments."
• "The staff are friendly and helpful."
• "Very friendly and helpful staff."

Cons:

• "The cafe never has enough staff the food is cold."
• "Always seems drab and not enough staff to help at self service tills."
• "After 10/15 minutes another assistant came along and asked the assistant already serving if everything was OK, to which the reply was yes. By this time the queue I was in had grown."
• "This assistant had an attitude, so I left to walk to customer service and eventually someone came over to approve me."
• "When using the self-checkout, was waiting very long to get an issue even looked at by staff and when they did come to approve they were incredibly rude."
• "Staff were a little grumpy with no smiles or a cheery hello."
• "Cafe staff had zero idea about vegan foods and then we waited for over 30 minutes for jacket potatoes."

Prices and Value

Pros:

• "Prices are reasonable and food is always exceptional."
• "The range of goods available is extensive, both food and non-food, all with the expected Sainsbury's quality and competitive pricing."
• "Fuel price was competitive."
• "Good value both in store and for fuel."
• "Own brand goods tend to be good quality, better than other supermarkets."

Cons:

• "Prices very high. In some cases one and a half times what they were last year."
• "Going downhill, just before Christmas too! The vegetarian options seem to have shot up in price."
• "Very shocked at the high prices here. Plus lack of stock."
• "Found prices much dearer than West Yorkshire where we live."
• "Expensive. Few proper tills open with huge queues."
• "It's a good shop lots of parking but unfortunately the prices are too high compared to the lidl around the corner."
• "A bit pricey compared to some other supermarkets."

Facilities and Layout

Pros:

• "Always ample parking and easy access from A30, at the far western edge of Exeter."
• "There is the facility to scan your own shopping for a quicker experience."
• "Is located very close to Marsh Barton Retail Park."
• "There is also an Argos outlet in the same building."
• "Spacious Food Market, and everything laid out in a logistical way."
• "Good flow of customers, not too many in store, great hygiene standards and social distancing."
• "A decent size car park is available here."

Cons:

• "But the cafe is now a cafe bar no cooked hot food. Only cold food from a chiller some of which can be heated."
• "A few shelves were empty, a testament to the Christmas rush."
• "Some shelves nearly empty."
• "Often no parking for parents with buggies as they've far too many empty disabled parking slots."
• "No coffee shop or restaurant to relax in, so everyone has to enjoy the thrill of shopping!"
• "Signage to get there and get around carpark - and to find stuff inside- not good at all."
• "Arrows on floor were impossible to use."

Shopping Experience

Pros:

• "They have a lovely Cafe upstairs. I saw the menu then ordered a dinner. Sausage &mashed potatoes & Peas &Gravy. It was delicious."
• "Nice selection of food and produce along with home wares and clothing."
• "Good general selection of food and entertainment products."
• "Good range of fresh fruit and veg."
• "The upstairs cafe is a delight being a large open area with a choice of comfortable sofas or the regular tables and chairs."
• "This store is usually very well stocked and I've not seen empty shelves here."
• "Nice big store with everything you need."

Cons:

• "Be prepared to be followed around the store, even though I had a trolley and was clearly doing a fairly big ship I was followed around the store by a member of staff."
• "No different to any other Sainsbury's other than we was followed around by a security guard."
• "I shop here regularly and I’m increasingly disappointed at the lack of tills open."
• "Restaurant really disappointing."
• "Very slow checkouts, no bar to divide different peoples shops."
• "Cafe is not good, hot chocolate not nice let alone was not hot do not recommend at all."
• "Extremely busy/complicated entry and exit."