Address: 164 Holdenhurst Rd, Bournemouth, BH8 8AS, United Kingdom
Phone: +441202556677
Rating: 4.0
based on 372 reviews.
Booking and Pickup Experience
Pros:
"Payment was successful through the app in the morning so didn't have to mess about at the end of the journey with money."
"I use this firm every so often, yet to experience a bad driver/driving. My experience is they always arrive within a matter minutes from booking."
"The driver who picked us up to take us to Bournemouth airport was prompt, helpful, happy & very friendly."
"The taxi was quick to arrive and the driver was polite, pleasant and helpful, a credit to the company and a fab representative of taxi drivers."
"No extra fees charged, was comfortable and a nice driver."
"Got a taxi this afternoon after my bus went in for repairs.! Great service and you can now track your taxi, to see how far away it is."
"Arrived 5min after calling."
Cons:
"Waited an hour for a taxi had to re book it 4 times 1 time I called back after an 20 mins lady said it would 5 mins after 20 mins we called again only to be met by one of the rudest women I’ve ever heard on the phone."
"I pre booked a taxi to pick me up from a train station at 11.45 at night. I waited and no one came."
"Be careful when booking through the app, drivers like to indicate they're already at the pick up location... so you automatically get charged additional waiting fees."
"Dreadful company, would not use again... When taxis did not arrive I contacted them and was advised that they had cancelled the booking as payment had not been made."
"Requested one 5 seater cab 3 hrs in advance of pickup. Instead 2 taxis turned up doubling the cost of my trip."
"A taxi was booked 2 hours in advance for my son to get to the airport to visit us in Portugal. Despite receiving a confirmation the taxi failed to arrive."
"Prebooked via their website two days in advance to allow plenty of time to get to Poole train station. When I rang 5 min after the booked time asking where the taxi was the telephone agent told me they hadn't any cars available."
Driver Conduct
Pros:
"I would like to thank the amazing driver who bought my granddaughter home from the Landsdown to Stanfield close parkstone last night at midnight."
"I will say, I did have a fella called Jason who was an absolute pleasure to be in the car with. Friendly and safe. Jason you are an asset to this company and the only reasons I gave 3 stars."
"Some of the taxi drivers are really friendly. I was using elbow crutches they took them and put them on back sit for me."
"Would thoroughly recommend them👍 always on time and there drivers were always polite with fares being generally low for most trips in and around Bournemouth."
"The service was brilliant! Both cars were on time, both drivers were polite and carried our suitcases."
"The replacement driver Valentin was delightful a cheerful, polite, understanding of my disabilities and I would be delighted to ride with him again."
"Both drivers I had were incredibly punctual, friendly and accommodating."
Cons:
"Disgusting behaviour from driver. Our taxi was booked at a fixed rate of £55.80 but when we arrived home the driver requested a tip and when we offered £5 it wasn’t good enough, he wanted £10."
"Absolutely terrible service. Paid for a cab for my 15 year old son, upfront over phone. Driver then wouldn’t let him out of the cab as they said they hadn’t been paid."
"Awful service. Booked a taxi to take me and my family to Lulworth Castle for a wedding and to pick us up. The taxi to pick us up didn't turn up!"
"Used the taxi service, the taxi was nice & prompt but I felt a bit out of sorts with the comments the driver made, he constantly made derisory remarks about women."
"Awful driver 26th of October 2023 yellow Toyota taxi license no 146 and license plate number BL16XSD driver almost killed people."
"The taxi driver was very understanding and didn't even charge us the fee."
"Took a Taxi last night close to Westbourne. Awful driver, rude, impatient, reckless driving."
Customer Service
Pros:
"Great service and value. Had these guys organise transport for my daughter's birthday, had 11 people from home to party venue and then into town till early hours and back home again, on time every trip, very accommodating of our schedule changing at short notice."
"Great service. Really easy to book a taxi using their automated phone booking service and was able to pay from my phone as well."
"A great experience from start to finish: easy to book, friendly and courteous service."
"Even calling United up to book a taxi, the staff are always helpful and accommodating."
"Great service. Have used many times for important appointments and have always been perfect."
"Communication was great and both drivers arrived promptly."
"We used this company all over the weekend for a wedding, going to and from the hotels to the ceremony. They were so patient."
Cons:
"left my phone in the taxi and wasn't told I'd have to pay for it by the operator which obviously royally pissed me off however I will say the taxi driver explained it to me and was very polite."
"Honestly the rudest telephone staff of any company I have ever dealt with in my life."
"Completely a shambles of a company. Booked a cab for 10pm turned up half an hour late. No apology."
"The conduct of one of your drivers this evening was disgusting."
"The automated voice did not understand my address. Had to book through the app."
"I phoned some days later to complain about the service and they sent us vouchers to use - as way of an apology - I've phoned this morning to request a taxi to be told I can’t use the vouchers."
"The phone operators were extremely rude and impolite."
Pricing and Fees
Pros:
"Very Fair Prices's for Trips."
"Would thoroughly recommend them👍 always on time and there drivers were always polite with fares being generally low for most trips in and around Bournemouth."
"I like that it's a fixed price, so you know what to expect at the point of booking."
"Very reasonable prices too."
"I found these prices reasonable!"
"Me and my wife paid less than £5 for our trip from the moon in the square to our hotel in Gervais rd."
"I love the new and CHEAPER fixed price. Using them regularly for over 3 years now and never had any issues."
Cons:
"Be careful when booking through the app, drivers like to indicate they're already at the pick up location... so you automatically get charged additional waiting fees."
"Requested one 5 seater cab 3 hrs in advance of pickup. Instead 2 taxis turned up doubling the cost of my trip."
"We were FLABBERGASTED when we were told the fee was £64.40!!"
"But when he walked in he charged them £15.50!!"
"After I left the taxi was then charged a further £17! With no warning and nothing said whilst in the taxi."
"The charge was over £37 pounds. The driver was quite rude and told us he was doing us a favour."
"Gonna rate them average due to the price structure! Used them once and then managed to get a Uber. Prices are definitely not competitive with Uber!"