Address: 13 Hartington Rd, Southampton, SO14 0EY, United Kingdom
Phone: +442380010203
Rating: 4.7
based on 198 reviews.
Timeliness
Pros:
"Both picks were on time with spotlessly clean comfortable cars."
"The driver Abz was on time."
"Drivers arrive exactly on time."
"On every occasion the driver Abs has been on time."
"On both occasions the drivers arrived exactly on time."
"Driver arrived on time."
"Taxi to Heathrow arrived on time helpful friendly driver lovely clean comfortable car."
Cons:
"The worst taxi company I have ever used driver was late both ways the number was extremely unhelpful."
"It cancelled off my taxi without calling me."
"They called at the arrival time to say that they are on their way, I had to call multiple times to ask where they were which made me late for my cruise."
"Did not show up on time. We ordered online."
"Taxi arrived over 10 minutes late which caused stress as we had booked a table at a very nice restaurant."
"Claimed the taxi was waiting in the car park for 5 minutes for us. We were stood there the whole time, and no vehicle turned up."
"Prepaid taxi (£123) 30 mins delayed to pick up to go to Heathrow."
Service Quality
Pros:
"Second to none service & very reasonable too!"
"Great service, arrived right on time, in an immaculate verticals."
"Both times it was a prompt service."
"Fantastic service, would thoroughly recommend."
"Professional and friendly service."
"Absolutely incredible experience, was efficient and helpful, and went the extra mile to make my prom day special!"
"Phenomenal service! As I tend to travel a lot I regularly use Taxis."
Cons:
"The worst taxi company I have ever used driver was late both ways the number was extremely unhelpful."
"Terrible! Booked a taxi which was overpriced at best but needed to get one that had meet and greet service and would be able to get me right off the plane as I was due to board a cruise and the flight was delayed."
"They asked me to walk around the airport to find them bearing in mind I paid extra for a meat and greet service. Absolutely shocking, will not be using again."
"Terrible, went a longer route than what was needed. Told me I could pay by card and when I got to my destination said no card payment."
"However a covid taxi did not turn up, just a normal van and we sat at the back, there was no screen as recommended and stated."
"Overall very disappointing for nearly £70 worth of taxi to be late on both journeys, break the law consistently, and we had an unpleasant journey."
"Unfortunately I had a disappointing experience with aero taxi. My first taxi was all fine no issues however I'd booked another taxi for the evening. I had no email or call to say anything was different so I called to find out that it was cancelled."
Driver Professionalism
Pros:
"Both drivers drove safely and calmly - no unwanted boy racers here thankfully."
"The drivers were professional and courteous."
"We were met at the arranged time by a very polite and helpful driver."
"The driver was also excellent and took my elderly parents home safely and comfortably."
"A charming, helpful young driver, who obviously has empathy with his clients."
"Driver exceptionally polite and very helpful."
"Our driver was very professional and a lovely person."
Cons:
"Do not ever use this company, have used the company twice, and both times the driver was so rude and charged us extra than what the meter said!!"
"Driver then sped 55 in a 40 and took almost every corner too fast causing us discomfort and to hold on to stop from tipping over."
"Not one word was said to us the whole journey, not even a hello when he arrived, or any acknowledgement when we expressed our gratitude for the transport."
"Last time the driver charged us £15 when the meter said £13.20."
"The only small negative for us is that the driver was booked for 11.30 and he called me to let me know he’d arrived at 11."
"The cruise ship did not dock at the Princess Terminal, where it was supposed to, and so our driver, Ahmed was late."
"They couldn’t book a kids tea party let alone a taxi."
Vehicle Condition
Pros:
"Both picks were on time with spotlessly clean comfortable cars."
"Although the vehicle was not to the same standard (mini bus) it was fit for purpose."
"Vehicle was a dark grey 5 series BMW 2018 Reg and was both comfortable and immaculately presented."
"Superb service. Very clean top of the range saloon."
"Very comfortable ride in beautifully maintained vehicle."
"The car was a beautiful, very comfortable Mercedes."
"The cab was clean, quiet and the interior smelled fresh."
Cons:
"Vehicle on first journey was a bit dated and the seats for rear facing passengers weren't at their best so not ideal for a long journey (and no air con with temp of 30 degrees)."
"However a covid taxi did not turn up, just a normal van and we sat at the back, there was no screen as recommended and stated."
"The only issue was that a saloon car was sent instead of the estate vehicle I had ordered."
"Unfortunately there was extremely bad phone signal everywhere also."
"Disappointed with the large delay which is unacceptable at the start of an international journey and added stress for all."
"I would give it less stars, but unfortunately that isn't possible."