PRC Streamline Reviews Summary

Customer Service

Pros:

• "Our polite & friendly driver Benedict Fountain was very understanding and suggested an alternative payment method."
• "Had a nightmare day with a van breakdown, Green Flag booked me a taxi home from Sandford to Surrey. Can't fault the service provided."
• "Carlos, is an amazing human, inside and out."
• "Nicky was fantastic, not only did she help organise all the transport, helping us choose the luxury BMW we used."
• "The driver my Father and I had was very nice, polite and happy."
• "All the drivers we had were friendly and helpful, helped with my suitcase."
• "Booked two taxis, one out and one return. Both drivers were prompt and very friendly."

Cons:

• "I’m in a taxi right now and have just been shouted at by the driver."
• "After loosing my booking 3 times and me waiting nearly 30 minutes when I called up again to see how long the taxi would be the operator was so rude."
• "The person on the phone was extremely rude and kept asking her to repeat her name."
• "Driver was extremely rude moaning about the job and how little he was getting from it."
• "The driver arrived in a bad mood and started shouting at us to push the wheelchair in further etc."
• "Very impatient and not great customer service overall."
• "Rude driver demanding cash as his card machine wasn’t charged!"

Pricing and Charges

Pros:

• "If the cab office says 5 minutes, they actually mean it!!"
• "The cars were lovely, comfortable and clean and the pricing was very reasonable."
• "Saturday night, first experience was unexpected impressive, two times during the night arrived in less than 4 mins, competitive prices than most popular taxis in the town."

Cons:

• "I was forced into paying the money but I do feel that I was ripped off."
• "Absolutely extortionate and will never use this company again, as a local and regular taxi user."
• "Then he added a pointless £8 charge extra and lied that that was the initial fee."
• "At my destination he said fare was £25, excessive I thought, as I had travelled less than 3 miles."
• "Drivers drove above speed limit and then charged us above the standard rate for the privilege."
• "Meter read £17.80 and the driver says £22!"
• "The journey cost £40. More than 'slightly' you would agree?"

Reliability and Timeliness

Pros:

• "Really fast service and reliable throughout my week."
• "I pre booked a taxi from PRC Streamline to meet me from Arrivals at Bournemouth Airport. The service was excellent."
• "Top service. Used them twice now so my elderly Dad can go see my mum in Bournemouth Hospital."

Cons:

• "Don’t know what’s happened to this firm I used to really like them but tonight they left me for 45 minutes outside a hotel."
• "Was told on the day to phone back closer to the booking time as they weren’t sure if a large vehicle would be available."
• "Driver overheard saying he couldn't be bothered to turn up for a job, made me late for jobcentre appointment."
• "My sister made a booking on Wednesday and the cab did not turn up when it was supposed to."
• "Been told taxi will arrive in 5 to 10 minutes. Waited outside in the cold and wind with my 2 year-old for 20 minutes."
• "Over half an hour late- I have work right now. Absolute shambles."
• "Failed to turn up on time for a pre booking."