Cab My Ride Reviews Summary

Reliability

Pros:

• "Got a ride back from the hobbit tonight. Lovely driver, cheaper rides than all other taxis no boundary charge it's fab!!"
• "Excellent value. You never know what you're going to get with cabs in Southampton."
• "We will be using you as our go to taxi firm from now on :)"
• "Couldn't ask for more from this driver."
• "Good prices, drivers r courteous and prompt."
• "I have used Cab my Ride for a few years now and they are always reliable."
• "I've been using this taxi service regularly for the past couple months now and can safely say is one of the best services in Southampton!"

Cons:

• "Do not use this company! booked a mini bus through this company near a month beforehand and was quoted £200, didn't hear anything up to the last day to confirm so I called them to check."
• "Sent me a car that was too small to fit our bags in from the airport."
• "I booked a car 24hrs ahead of time via their website, and got a confirmation text and email. This was for my 88 year old relative to go from daycare to home. The cab never arrived, and no notification of a cancellation via text or email."
• "No explanation, left to stand in the freezing cold."
• "Cab booked for 03.40 tomorrow, they cancelled @ 21.00 after I pre-booked some days ago."
• "It's 5.30am and they've just cancelled my booked service."
• "Useless. 3rd time different number different pick up. Just didn't turn up."

Customer Service

Pros:

• "The owner has reached out to not only me but those who also commented on social media with a less than happy view of their service."
• "I'm extremely grateful and appreciative of the service Ijaz provided for me and my sister."
• "Both drivers were very friendly, polite and courteous for both journeys."
• "Excellent service and hands down the best driver named Harjit."
• "Incredible customer service."
• "Hands down the best taxi service in Southampton. Absolutely love their customer service."
• "Very helpful, friendly and supportive service from Moiz the Controller."

Cons:

• "We call them and they are rude on the phone."
• "Booked for 18.15pm they did not arrive and when I called them to ask what's going on they were rude and hung up on me."
• "Every time I phone the company to see where my taxi is. I get this rude arrogant man."
• "Complaint procedure was poor too. Don’t plan on using them again!!!"
• "Very unprofessional. Worst customer service. 0% customer satisfaction."
• "Worst experience ever booked a taxi on Saturday night, the rude controller Mo answered."
• "Absolutely poor service. I pre booked taxi day before but they had cancelled my booking in 5 mins due."

Pricing

Pros:

• "The total cost for the ride was really reasonable."
• "The rates are pretty decent too."
• "Received a promotion for £5 off."
• "It's a really fair business and the rates are fantastic; travelling to Heathrow Airport alone would be over £40 cheaper with Cab My Ride versus other local taxi companies."
• "Highly recommended as rates were excellent too."
• "The driver I had was also so lovely!! He discounted my fare as it was my first time using the service however the price was cheap anyway."
• "Fell asleep on the train and woke up in Southampton. Taxis were asking for £100 and above but Cab My Ride quoted me £60."

Cons:

• "I was over charged by £5 by this company for a 4 mile journey I was charged £18 on a Sunday early evening."
• "Really bad experience, Go and return to London. The driver told the different charges as invoiced."
• "Booked a large cab by phone, 8 passengers, to take us to and from a wedding... Was told a) no record of return booking and b) price was now £170."
• "Inconsistent pricing. One day I will be charged extra for taking my dog, the next I will not be charged for the dog at all."
• "Was told a price then got charged £10 extra after giving card details."
• "Charged twice, one for a ride we didn’t even take and second for over double the price quoted online."
• "I was triple charged on my return journey, I attempted to call and text and email for a refund, however they failed to pick up or return correspondence."