Radio Taxis (Southampton) Ltd Reviews Summary

Driver Service

Pros:

• "We just had a lift home from Ahmed and he was a legend. Literally the nicest taxi driver, so tolerant of some annoying people in the cab."
• "The driver was lovely, really interested in hearing about my husbands kilt."
• "Always on time and very friendly and professional."
• "The driver was here exactly at the requested time and my sister told me she had such a worry free ride."
• "Took a taxi from town home with a great driver but ended up losing my phone. Called the office the next day and the driver had already found my phone and taken it to the office."
• "Very helpful and polite driver."
• "Driver was very nice and friendly."

Cons:

• "Lovely man then slammed the phone down."
• "Awful experience, we were overcharged and the driver continued to increase the cost of the bill."
• "Avoid Radio Taxis like the plague."
• "Then I got a phone call from them at 2.58pm saying they couldn’t get a big enough taxi and would have to send 2 cars at double the cost."
• "Not good company to work for as a taxi driver they treat drivers not equal they say we have fair policy which they don't have."
• "The 2nd driver was unprofessional, unhelpful and rude."
• "The driving man would not stop talking about a thing called a 'driver that fell asleep'."

Reliability

Pros:

• "I have used Radio Taxis for many years, they have never let me down."
• "Have always had a great experience with radio taxis!"
• "So my very tired family landed at Southampton Airport... They literally sent a taxi immediately the driver was very helpful."
• "The ring-back service is a god-send, when they arrive they phone you and hang up, alerting you to the car waiting."
• "Although a bit pricey than Uber and Bolt you can be assured of a cab anytime."
• "I am Disabled and find the drivers very helpful 98% time!"
• "The driver turned up bang on time & sent a text to say he was there."

Cons:

• "Booked a journey to the train station to get to the airport more than 12 hours in advance... then 10 mins before my car was due to arrive they called to say it 'wasn’t something they could fulfil'."
• "Pre booked 24 hrs in advance for 8am pickup for an appointment at 8.30am. Rang at 8.05am as no taxi, was promised it was on the way, 10-15 mins away, still just about enough time for my appointment. 8.30am - no taxi, 'he is on his way'....have now been charged for a missed appointment."
• "Absolute no if you need a reliable taxi. First time we used them for an airport taxi, had to cancel as the car was 20 mins late."
• "I booked using the online booking system as normal and the taxi was over half an hour late."
• "Taxi booked in advance for 0645hrs. 0700hrs, no show."
• "Ordered a taxi 1.5 hours before needed... told no taxi due to where we were."
• "Do not use this company. Booked a taxi, waited half an hour for it so I called up - a man said that my taxi was 'nearby'. Waited over half an hour more and the taxi still hadn't arrived."

Customer Service

Pros:

• "Great service, priced well."
• "When we booked the cab the office were fast and polite too."
• "The service received from booking through to the journey was absolutely faultless."
• "Was £23…which was way cheaper than the last taxi I used."
• "If ever we are in Southampton again would definitely use."
• "Called Radio Taxis Southampton to collect my drunken husband from Southampton in the early hours of the morning. Lady on the phone was very helpful."
• "The 1st occasion the driver went above and beyond to help us."

Cons:

• "App is absolutely POINTLESS."
• "Very disappointed. Poor service delivered by the driver of the pre-booked car from Radiotaxi."
• "This company advertises its card service (seriously, who carries cash anymore?) but the card machines never work."
• "Pre booked the taxi so many times so we don’t have to wait in the cold they never turn up."
• "Shocking service last 4 times I’ve booked a taxi in advance they have messed it up no call to say they have a problem we have used them for 10 + years and we will never use this company again totally incompetent and brand themselves as the best taxi company in Southampton."
• "Rude office with the most terrible service I’ve ever experienced."
• "Extremely unprofessional, rude obnoxious customer service rep."