A2B Radio Cars Reviews Summary

Driver and Vehicle Quality

Pros:

• "Both taxis drivers were friendly and got us to NEC straight away."
• "Booked taxi from home to Birmingham Airport. Arrived on time, knowledgeable driver who knew his way around the roadworks."
• "Comfortable journey to Hollywood with a polite driver who really knew his way around and avoided the road closures and hold ups."
• "The driver was prompt and courteous, comfortable clean vehicle, knowledgeable about the route and we had a very smooth ride."
• "Always a great service from A2B cars. All of their car's are late models and very clean."
• "The drivers are ALWAYS polite and most the time chatty and personable too."
• "The taxi driver was professional, highly supportive, respectful and considered."

Cons:

• "Probably the most harrowing Taxi ride I have ever had the misfortune to experience!!"
• "I had the worst experience today for a driver hi wase very rude with no experience no costumes service."
• "Driver was very rude throughout the journey attitude etc and kept asking personal questions despite me telling him to mind his own business."
• "Some Driver rush me, moan when I don’t appear out of my house straight away."
• "The driver slowly drove past and didn’t stop."
• "The taxi driver was late, did not say hello or speak until we got out the taxi and was on the phone the whole journey."
• "We have NEVER had such a terrible journey in our lives before! I am unsure if the driver had ever taken a driving test as his driving was atrocious."

Booking and App Experience

Pros:

• "The new app is excellent, I can track my car, get an estimate of cost and pay all from my phone."
• "I first used this company when we were returning home from the NEC and was so impressed have used these them regularly since."
• "Ordered taxi via its app. The app itself is super easy to navigate and taxi arrived on time."
• "The app works really well and the ability to store the card details and have the receipt emailed to you makes expenses much easier."
• "I recommend using the app if one can to book services with Go carz☺️"
• "The online/app booking service works exceptionally well."
• "Downloaded the app set up my payment method got a quote on a journey... All in all not a bad service."

Cons:

• "SORT YOUR APP OUT. It’s never a 2 min wait."
• "The App is terrible and wouldn't let me view my booking so had to do all communication about the booking via email."
• "Multiple times it said within the app that taxis will be available immediately. All those times now I get to my pickup point and no taxi."
• "The app gave me a minimum and maximum charge but a small print states we will charge your card the maximum regardless of the true cost."
• "Wasn’t made aware of new online paying system (no card machines in cars) therefore took me 15 mins to try and pay online."
• "App said taxi would be 40 minutes. Waited over an hour."
• "The worst app for cabs."

Customer Service

Pros:

• "I’ve been using A2B for many years and their service just keeps getting better."
• "Really reliable, I always use them."
• "The drivers have been very professional, and have always made me feel comfortable."
• "Nice to have a friendly driver for a change that doesn't threaten to leave a single woman by the side of the road at gone midnight."
• "Great firm. Drivers have all been prompt and super friendly."
• "Excellent service from Zahir, ordered a car to collect my mom and daughter, they both said he was polite, friendly and helpful."
• "This taxi company were excellent. Professional, personable, reliable and had excellent communication with us throughout our planned journeys."

Cons:

• "I’ve had acknowledgment of receipt but not a single reply or resolution."
• "Complained and have not received the courtesy of a return phone call."
• "Absolutely shocking service."
• "Awful service. Pre booked a taxi that didn’t turn up."
• "Such an incompetent and rude person, either being malicious on purpose or simply unfit for his job."
• "Poor and absolutely rubbish. Drivers are never on time and stipulate that they are outside the property when in actual fact they have not arrived."
• "A2B have NO 'duty of care' to their customers and should be ashamed at their shocking customer service."

Pricing and Charges

Pros:

• "Always great on time service!"
• "Reliable and reasonably priced service."
• "Your never overcharged due to all cars using a meter systems."
• "Competitive price given the time of day."
• "Fares are about what is to be expected. Driver was pleasant and chatty."
• "Every service has been perfect, the pricing is also very fair."
• "The length of the journey time was quicker than expected, no delays and value for money."

Cons:

• "The driver apologised and said we wouldn't be charged extra. Found out today we were - 50% more than the original estimate."
• "The first taxi that was sent did not arrive... When we got in to the taxi, the price was £100! (more than double what we had been quoted upon booking)."
• "Driver 57276844 picked us up in a uber car we had to pass over a bag outside to a family member didn't even stop for a minute he wanted to charge £5 extra for that."
• "I’ve been drastically overcharged via card payment."
• "I was quoted around £17to £19.00 on the app... However I have been charged £ 25.20 on my credit card."
• "Taxi from the airport for a 5 minute journey which told it should have cost £12.20... having just been charged £16.50."
• "I was quoted £33 - yet the total charge was £49.60 !!!"